Hi there! I work in the Fintech space walking the line between Operations and all other teams (product, engineering, marketing, etc.) to ensure users have the best experience and the company has the most efficient processes.

Experience

2021 — 2023MoneyLionProduct Operations Manager

2021 — 2023

New York, United States

As a Product Operations Manager, I served as a cross-functional partner to Product, Engineering, Compliance, and Customer Experience teams to ensure smooth go-to-market execution and continuous product improvement across the organization. I developed scalable operational frameworks, leveraged customer insights to drive product enhancements, and improved cross-team efficiency to support rapid innovation in a regulated environment.

2019 — 2021MoneyLionOperations Analyst

2019 — 2021

Collaborate cross-functionally with product and engineering teams to plan sprints for in-app and CRM improvements

Collect customer insights across multiple platforms including NPS feedback, CS bug reporting, review platforms, and support ticketing systems

Build reports on top issue trends and volumes for the Operations and Product teams

Helped train a new CS team at outsourced BPO in the Philippines

Assist in scoping projects to replace CS platforms including JIRA, Zendesk, Help shift, and Five9

Created customer-facing, dynamic support request forms

2018 — 2019MoneyLionSr. Product Specialist

2018 — 2019

Analyzed and instituted progress tracking methodology with product owners allowing for appropriate feedback with teams

Assisted CS reps in resolving and troubleshooting complex technical issues by performing root cause analysis

Designed/implemented the “Bug” review escalation process correcting deficiencies and decreasing errors by 65% while increasing the resolution of issues by 80%.

Coached/Trained new personnel, including product owners and team leads on operational processes

Developed SOPs for various CS processes

Education

2024 — 2026

Baruch College

Bachelor of Business Administration - BBA

2024 — 2026

2020 — 2020

Coursera

Certification

2020 — 2020

2017 — 2019

Salt Lake Community College

Associate's degree

2017 — 2019

2018 — 2019

Salt Lake Community College

Health and Wellness

2018 — 2019