# Aaliyah Buchanan

> Financial Services & Technology | Product Operations, Process Improvement & Business Analysis | Adaptable and Innovative

Location: Salt Lake City Metropolitan Area, United States
Profile: https://flows.cv/aaliyah

Hi there! I work in the Fintech space walking the line between Operations and all other teams (product, engineering, marketing, etc.) to ensure users have the best experience and the company has the most efficient processes. I love data analytics, project planning, and really just helping people achieve true financial freedom. Aside from my primary focuses, I'm an avid participant in People Operation initiatives and other social engagements. 

Growing up in a low-income household, struggling, and lacking financial literacy motivated me to empower those around me, especially when it comes to their finances. 1% of our population owns 50% of the nation’s wealth. Crazy, right? I'm here to help change that. I aspire to be a leader of my generation.

## Work Experience
### Product Operations Manager @ MoneyLion
Jan 2021 – Jan 2023 | New York, United States
As a Product Operations Manager, I served as a cross-functional partner to Product, Engineering, Compliance, and Customer Experience teams to ensure smooth go-to-market execution and continuous product improvement across the organization. I developed scalable operational frameworks, leveraged customer insights to drive product enhancements, and improved cross-team efficiency to support rapid innovation in a regulated environment.

### Operations Analyst @ MoneyLion
Jan 2019 – Jan 2021
• Collaborate cross-functionally with product and engineering teams to plan sprints for in-app and CRM improvements
• Collect customer insights across multiple platforms including NPS feedback, CS bug reporting, review platforms, and support ticketing systems
• Build reports on top issue trends and volumes for the Operations and Product teams
• Helped train a new CS team at outsourced BPO in the Philippines
• Assist in scoping projects to replace CS platforms including JIRA, Zendesk, Help shift, and Five9
• Created customer-facing, dynamic support request forms

### Sr. Product Specialist @ MoneyLion
Jan 2018 – Jan 2019
• Analyzed and instituted progress tracking methodology with product owners allowing for appropriate feedback with teams
• Assisted CS reps in resolving and troubleshooting complex technical issues by performing root cause analysis
• Designed/implemented the “Bug” review escalation process correcting deficiencies and decreasing errors by 65% while increasing the resolution of issues by 80%. 
• Coached/Trained new personnel, including product owners and team leads on operational processes
• Developed SOPs for various CS processes


## Education
### Bachelor of Business Administration - BBA in Entrepreneurial and Small Business Operations
Baruch College
Jan 2024 – Jan 2026

### Certification in Business Data and Analytics
Coursera
Jan 2020 – Jan 2020

### Associate's degree in Psychology
Salt Lake Community College
Jan 2017 – Jan 2019

### Health and Wellness in General
Salt Lake Community College
Jan 2018 – Jan 2019


## Contact & Social
- LinkedIn: https://linkedin.com/in/aaliyah-buchanan-67b395192

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Source: https://flows.cv/aaliyah
JSON Resume: https://flows.cv/aaliyah/resume.json
Last updated: 2026-03-29