Palo Alto, California, United States
• Championed a user-centric product strategy at Yohana, leveraging member insights to influence a roadmap that balanced aggressive growth goals with customer retention.
• Institutionalized a rigorous QA and design-spec process to ensure that every technical trade-off prioritized the end-user’s experience, resulting in the successful launch of a zero to one product, the Yohana subscription & app, in September 2021.
• Led the fast-follow launch of the Yohana web app, which enabled customers to connect with their Assistant on their laptop computers in addition to the coveted Yohana mobile app.