• Defined and executed product roadmaps and technology strategies while leading a team of 12 engineers

• Tripled successful exits in the restaurant signup workflow and enhanced technology to support new verticals

• Architected and led the implementation of a cross-functional change of a strongly consistent, multi-service architecture to be eventually consistent, enabling teams to operate more independently

• Improved OKR completion rate from 55% to 85% in a single quarter

• Mentored staff, including taking one from "underperforming" to a promotion in nine months

• Spearheaded engineering teams in developing high-scale architectures, enhancing real-time data processing capabilities for billions of messages per day

• Drove a successful cloud migration, achieving a 2.5x increase in engineering velocity through streamlined operations.

• Recruited and managed engineering managers and individual contributors, fostering professional growth across all career stages

• Led teams specializing in diverse technical architectures, including high-scale real-time data streams (Kafka, Java microservices, DynamoDB, PostgreSQL, MongoDB), analytics data lakes (Spark, Databricks, AWS S3, Athena), UI (React & Redux), and third-party integrations via REST APIs

• Created “Lifecycle Optimizer,” a customer retention platform that contributed to a 35-point increase in NPS, nearly doubled closed-won deals, and outperformed competitors in marketing automation

• Four-time winner of Sailthru’s Admiral Award, including one based on four independent nominations across Customer Success, Customer Support, and Engineering