# Aaron Ingram > Staff Software Engineer, Ex-DoorDash Location: New York, New York, United States Profile: https://flows.cv/aaroningram Technology leader experienced in e-commerce, SaaS, enterprise software, and security. Evolved technology organizations, processes, and architectures to support business goals. Published author, public speaker, technology advocate, and startup advisor. ## Work Experience ### Software Engineer @ Kustomer Jan 2025 – Present ### Staff Software Engineer, Engineering Manager @ DoorDash Jan 2022 – Jan 2024 • Defined and executed product roadmaps and technology strategies while leading a team of 12 engineers • Tripled successful exits in the restaurant signup workflow and enhanced technology to support new verticals • Architected and led the implementation of a cross-functional change of a strongly consistent, multi-service architecture to be eventually consistent, enabling teams to operate more independently • Improved OKR completion rate from 55% to 85% in a single quarter • Mentored staff, including taking one from "underperforming" to a promotion in nine months ### Director Of Engineering @ Sailthru Jan 2017 – Jan 2021 | Greater New York City Area • Spearheaded engineering teams in developing high-scale architectures, enhancing real-time data processing capabilities for billions of messages per day • Drove a successful cloud migration, achieving a 2.5x increase in engineering velocity through streamlined operations. • Recruited and managed engineering managers and individual contributors, fostering professional growth across all career stages ### Lead Engineer @ Sailthru Jan 2015 – Jan 2017 | Greater New York City Area • Led teams specializing in diverse technical architectures, including high-scale real-time data streams (Kafka, Java microservices, DynamoDB, PostgreSQL, MongoDB), analytics data lakes (Spark, Databricks, AWS S3, Athena), UI (React & Redux), and third-party integrations via REST APIs • Created “Lifecycle Optimizer,” a customer retention platform that contributed to a 35-point increase in NPS, nearly doubled closed-won deals, and outperformed competitors in marketing automation ### Senior Developer @ Sailthru Jan 2015 – Jan 2015 • Four-time winner of Sailthru’s Admiral Award, including one based on four independent nominations across Customer Success, Customer Support, and Engineering ### Advisor @ FAMA: Social Media Risk Jan 2015 – Jan 2020 Member of the advisory board. FAMA is a cloud-based, SaaS platform that offers employers actionable insight into a candidate's social media background and digital footprint. ### Technology Consultant @ Self-Employed Jan 2012 – Jan 2015 | New York City, San Francisco Bay Area Provided expert technology guidance, hands-on mentorship, and software architecture implementation. A selection of achievements includes: • Improved quality such that a resource dedicated to production support was freed to code new features. • More than doubled server performance. • Delivered training sessions on web technologies, relational databases, and security; developed training material, e.g. wiki pages, emails, blog posts • Influenced engineering to write unit tests, increasing the number of tests from near-zero to several hundred. • Mentored software developers, wrote a number of new revenue-driving features, improved software development processes for better communication, and refactored code for easier maintenance. • Technologies included Magento Enterprise, PHP, MySQL, CloudFlare, memcache, redis, git, dploy.io, jenkins, vagrant, Amazon Web Services: EC2, SWF, SQS, ElastiCache, RDS, S3 ### Software Developer @ Birchbox Jan 2011 – Jan 2013 * Designed and implemented Birchbox’s subscription system including data design and class modeling * Improved website performance by over 20% for critical revenue-driving transactions * Advocated for and actively taught on the topics of databases and of security. Became First Round Capital’s primary resource when a portfolio company had a security breach * Implemented features to drive top line growth (e.g. e-commerce revenue, # of subscribers) * Automated processes enabling Birchbox staff to accomplish more without additional headcount * Managed the payment system, including a transition from Authorize.net to Litle as the payment gateway * Improved tradeoffs between fraud and revenue, and improved overall fraud detection * Technologies included Magento Enterprise, PHP, MySQL, memcache, Java, git, and Amazon Web Services ### Technical Manager @ Cigital, Inc. (acquired by Synopsys) Jan 2010 – Jan 2010 * Audited security of the technical architecture of one of the world's largest banks * Analyzed software for security vulnerabilities, designed code fixes (C++ and Java) * Developed performance improvements for backend systems (.NET and SQL Server) * Consulted on software development best practices (automated testing, build processes, etc.) ### Software Development Manager @ Application Security (acquired by Trustwave) Jan 2004 – Jan 2009 * Built a high-throughput product used to monitor database traffic for enterprises * Evolved a near-zero revenue product to become a market leader in high-speed, enterprise-scale database monitoring * Architected a cross-platform solution supporting all of the major database vendors (Microsoft, Oracle, IBM, etc.) on all of the major operating systems (Windows, Linux, Solaris, HP-UX, AIX) * Managed multiple software teams: web server, backend, and new product development * Worked at the highest levels to advise on technology strategy and at the lowest levels helping developers with assembly-level debugging * Implemented network sniffing technology to monitor database traffic * Authored a textbook on database security * Software was primarily in C++ and Java, with new development using C# ### Senior Developer @ ShieldIP Jan 2001 – Jan 2004 Built software to reverse engineer and identify a running process using only its memory footprint. ### Senior Developer @ Vindigo (acquired by For-Side) Jan 2000 – Jan 2001 * Built arguably the first advertising system for mobile devices. * Coded in C++ on PalmOS, and Java on Unix. * Volunteered for the Wireless Advertising Association to develop standards for mobile ads. ### Consultant @ Andersen Consulting (now Accenture) Jan 1995 – Jan 1999 Led several technology teams of Fortune 500 telecommunications and finance corporations ### Principal @ Ingram Consulting Jan 1992 – Jan 1997 ## Education ### BS in Computer Science Columbia University ## Contact & Social - LinkedIn: https://linkedin.com/in/aingram - Portfolio: http://www.amazon.com/Practical-Oracle-Security-Unauthorized-Relational/dp/1597491985 --- Source: https://flows.cv/aaroningram JSON Resume: https://flows.cv/aaroningram/resume.json Last updated: 2026-04-13