# Aaron J. Jackson

> Customer Experience Agent

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/aaronjjackson

At Ramp, my role as a Customer Experience Agent merges my passion for technology with my commitment to service excellence. With certifications in IT and a solid foundation in Information Technology, I ensure every interaction adds value for our customers and fortifies brand loyalty.

My education from NPower and Herkimer County Community College empowers me to tackle complex technical issues, while peer leadership skills gained at Best Buy enhance our team's performance and customer satisfaction. We're driving customer experience to new heights by integrating IT management competencies with a proactive service approach.

## Work Experience
### Customer Experience Agent @ Ramp
Jan 2025 – Present | New York City Metropolitan Area
• Developed user-friendly support services through years of customer service experience to ensure customer satisfaction and retention.
• Implemented product development strategies to enhance customer experience and drive business growth.

### Certified LG Experience Advisor + Home Theater Specialist+ Peer Leadership @ Best Buy
Jan 2022 – Jan 2025 | New York City Metropolitan Area
• Provided world-class customer service by creating memorable product demonstrations and driving positive consumer experiences.
• Processed sales transactions and achieved team goals to ensure an excellent shopping experience for customers.
• Built quality relationships with customers to discover their needs and generate future opportunities.

### Best Buy Mobile Specialist @ Best Buy
Jan 2022 – Jan 2022 | New York City Metropolitan Area

### Best Buy Computer Department @ Best Buy
Jan 2021 – Jan 2022 | New York City Metropolitan Area

### Information Technology Technician @ TD Securities
Jan 2020 – Jan 2021 | Midtown manhattan metropolitan area
• Installed and configured monitors for trade screens on the TD trade floor at one Vanderbilt, completing 5 floors in one month for the grand opening.
• Ran thousands of feet of cables to ensure seamless connectivity for traders in the Midtown Manhattan metropolitan area.
• Achieved successful completion of the project on time, contributing to the successful launch of the trade floor at one Vanderbilt.

•team of freelance IT specialist

### NPower Technical Institute @ NPower
Jan 2020 – Jan 2020 | New York City Metropolitan Area
• Completed CompTIA ITF+ certification and proficient in troubleshooting PC and mobile device issues.
• Installed and supported Windows OS, familiar with TCP/IP, WIFI, and SOHO networking.
• Identified and protected against vulnerabilities for devices and network connections.

### Constituent Services Representative @ New York City Council
Jan 2016 – Jan 2017 | New York City Metropolitan Area
• Managed client inquiries and issues, ensuring timely resolution and client satisfaction.
• Coordinated office inventory and restocking to support daily operations.
• Communicated with clients through various channels to collect and relay information effectively.

### Summer Camp Counselor @ YMCA of Greater New York
Jan 2016 – Jan 2016 | Brooklyn, New York, United States
• Enforced rules and regulations to ensure safety and well-being of campers at Flatbush YMCA.
• Facilitated various activities like arts and crafts, sports, and board games for campers.
• Supervised youth and assistant counselors to ensure smooth operation of the camp.


## Education
### Information Technology
NPower

### Associate of Applied Science in Sports Recreation Management
Herkimer County Community College

### James Madison High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/aaronjjackson0303

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Source: https://flows.cv/aaronjjackson
JSON Resume: https://flows.cv/aaronjjackson/resume.json
Last updated: 2026-04-07