Product Design: Led end-to-end product design for two mobile/web applications connecting tattoo artists and clients, owning research, user flows, information architecture, and UI delivery.

User Interviews: Conducted in-depth interviews with tattoo artists and clients to uncover industry-specific workflows, replacing assumption-driven decisions with research-backed feature prioritization.

Design: Redesigned a convoluted booking process into a streamlined request-and-confirmation flow, increasing user autonomy and reducing friction across key interactions.

Design: Built a reusable design system and component library in Figma to improve consistency and accelerate engineering implementation.

User Interviews: Validated core flows through iterative usability testing, refining designs based on behavioral insights and direct user feedback.

Cross-Collaboration: Collaborated closely with engineers and leadership in a lean startup environment, balancing shifting priorities while maintaining product momentum.

Promoted from Assistant Manager to Manager based on operational performance, leadership effectiveness, and measurable team improvements.

Design: Designed and implemented a 4-day full-time workweek schedule, increasing employee flexibility while maintaining 100% retention and improving labor efficiency.

Product Design: Developed a data-informed scheduling system using staff and customer survey insights, reducing call-outs by 40% within three months.

Data Analysis: Analyzed operational bottlenecks and aligned staffing models with peak demand patterns, improving service consistency and labor percentage performance.

Interviews: Facilitated team workshops to gather qualitative feedback, translating frontline insights into actionable operational improvements and stronger workplace morale.

Negotiation: Led sourcing, vendor coordination, and contract initiation for commercial HVAC installation, preventing weather-related closures and ensuring safe working conditions year-round.

Product Design: Translated a technical Python-based tool into a fully functional, interactive prototype, enabling government officials to engage directly with cybersecurity analytics.

User Interviews: Developed and executed a structured research plan interviewing 15 government cybersecurity subject matter experts to define target users, workflows, and high-risk use cases.

Data Analysis: Synthesized qualitative findings into affinity diagrams, user personas, and research artifacts that clarified user segmentation and informed product direction.

Product Design: Designed the information architecture, core features, and application layout for a complex cybersecurity platform supporting critical infrastructure assessment.

Design: Applied iterative design and validation methods to refine usability, ensuring alignment between user requirements and system capabilities.

Presented research findings and prototype solutions to primary stakeholders to support implementation and product adoption.

User Interviews: Led foundational user research for a new menu filtering feature, conducting interviews to replace assumption-driven design with validated user insights.

Cross-Collaboration: Partnered with product and engineering teams to translate research findings into clear feature requirements and prioritized functionality.

Product Design: Designed and implemented an improved participant recruitment pipeline, reducing research sourcing time from 8 weeks to 2.

Data Collection: Identified operational bottlenecks by collaborating across stakeholders, streamlining processes to accelerate time-to-insight and improve research efficiency.

Data Analysis: Synthesized qualitative findings into actionable recommendations that directly influenced product implementation and stakeholder decision-making.