# Aaroosh Pandoh > Software Engineer @ SS&C Intralinks Location: Waltham, Massachusetts, United States Profile: https://flows.cv/aaroosh I am a software engineer with over 5 years of industry experience, passionate about machine learning, cloud computing, and blockchain technologies. I hold a master's degree in computer science from Iowa State University, where I focused my research on the applications and challenges of graph neural networks. I have contributed to various projects throughout my career, showcasing adaptability, leadership, and problem-solving skills. I have been involved in six projects, four of which have reached production level, all developed following Agile methodologies. I am passionate about embracing new technologies and continuously expanding my knowledge to develop effective solutions. I am excited to connect and collaborate with professionals and organizations with similar values and objectives. ## Work Experience ### Software Engineer @ SS&C Intralinks Jan 2024 – Present | Waltham, Massachusetts, United States - Developed and implemented automated solutions for customer support, leveraging a RAG-based agentic framework and function similarity with attachment hierarchies to significantly reduce manual effort and task resolution time - Fine-tuned various LLMs (Qwen, GPT-OSS, Mistral) using supervised fine-tuning to improve response quality for Excel and text inputs using unsloth. Developed an efficient inference framework with vllm. - Utilized langgraph to create agentic framework for multi-comment support tickets helping in understanding which attachment to use and how to merge the attachments to resolve customer support tickets. - Successfully processed varied unstructured data (Text, Images, Excel, PDF), efficiently extracting essential information to accelerate the resolution of targeted customer support issues. - Utilized PGvector with L2 similarity search and keyword search to accurately analyze customer messages, retrieve relevant information, and effectively solve customer support issues - Pioneered initiatives in customer support automation, focusing on reducing time spent on mundane tasks and improving overall efficiency by intelligently utilizing information retrieval and agentic systems ### Advanced Software Engineer Intern @ Kingland Jan 2023 – Jan 2023 | Ames, Iowa, United States - Contributed to a test-driven development (TDD) environment, ensuring over 93% test coverage. - Collaborated on a project that systematically queried diverse organizational data within decentralized environments. - Utilized Terraform, Golang, and Gorm to develop functionalities for managing access permissions and facilitating seamless uploading of large files. - I applied AWS Glue using Terraform to convert diverse file data into a table format. - Conducted Load Testing of applications using JMeter and Blazemeter for performance evaluation. ### Software Engineer Intern @ Haber Technologies, Inc. Jan 2022 – Jan 2022 | Ames, Iowa, United States - Led the Research and Development efforts to implement a Reinforcement Learning-based solution for optimizing crop drying processes. - Designed and developed datasets for crop drying procedures, conducting thorough analysis to drive improvements. - Explored blockchain-based solutions for transaction monitoring, collaborating with Hyperledger BESU and Fabric teams and initiating a private blockchain platform with Blockapps. - Enhanced C# and Python code to optimize corn drying procedures, improving overall effectiveness. ### SOFTWARE DEVELOPER @ Rejolut- A GenAI & Web 3.0 Company Jan 2020 – Jan 2021 | Mumbai, Maharashtra, India - Led and mentored a cross-functional team of developers, testers, and business analysts to deliver innovative blockchain projects. Technologies included Angular 8, Node.js, Solidity, React Native, AWS, and Azure for AI-based APIs. - Engineered an OAuth2-based login system using Amazon Cognito and integrated Federated login via Facebook within Angular 8. - Implemented og-tags for generating shareable URLs on social media platforms using Pug templates in Node.js, enabling server-side rendering. - Designed and developed a financial investment and crowd-funding social platform integrated with a payment gateway for seamless conversion of USD to blockchain coins (ERC20 Tokens). - Established a serverless architecture using AWS Lambda for a Blockchain-based REST API application, ensuring scalable and efficient connectivity. ### Machine Learning Engineer @ selekt.in Jan 2019 – Jan 2020 | Mumbai, Maharashtra, India - Conceptualized, implemented, and assessed novel models and rapid software prototypes in machine learning to address diverse challenges. - Applied advanced models, including LSTM, GRU, and Elastic search, to develop a marketing optimization solution, predicting promotions based on historical data. - Engineered feature sets for model creation, evaluating gradient boosting techniques employing Light GBM and CatBoost models. - Conducted in-depth analysis of customer behavior, leveraging categorical, continuous, and text analysis to predict optimal promotions and evaluated model performance using metrics such as F1 score and accuracy. - Employed minhash-lsh and xgboost algorithms for deduplication tasks, generating shingles from text data and calculating minimum edit distances for efficient record matching. - Devised and implemented deduplication and search algorithms utilizing fuzzy search in Elastic search and xgboost models, optimizing search engine performance. - Leveraged libraries such as pandas, numpy, pytorch, and nltk to enhance search accuracy and efficiency, ensuring robust outcomes. ### Back End Developer @ selekt.in Jan 2018 – Jan 2020 | Mumbai, Maharashtra, India - Developed a comprehensive procurement platform utilizing Java, Node.js, Angular, PostgreSQL, and Django REST Framework. Key features included sourcing, live auction, chat functionality, user access, and contract management. - Designed a Multitenant and Microservices-based architecture to facilitate scalability and streamline management for diverse clients. - Engineered a role-based authentication system incorporating custom permissions and roles, utilizing the Redis cache server to manage session timeout effectively. - Employed Socket Programming to enable user chatting, real-time notifications, and live auction functionality. - Implemented nested Drag-and-drop features in Angular 7 using Angular Materials, ensuring responsiveness with media queries for optimal user experience. - Utilized AWS S3 and boto3 for seamless document upload and download functionalities. - Leveraged Redis as a Cache server integrated with Django for efficient job scheduling and socket management. - Proficiently managed NGINX and AWS servers, executing shell scripting for server automation tasks. - Worked with version control using Git and utilizing Gitlab CI/CD pipeline for seamless integration and deployment. ## Education ### Master of Science - MS in Computer Science Iowa State University ### Bachelor’s Degree in Information Technology University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/aaroosh-pandoh - Portfolio: https://leetcode.com/u/aar2416/ --- Source: https://flows.cv/aaroosh JSON Resume: https://flows.cv/aaroosh/resume.json Last updated: 2026-03-28