# Abbie M. > Lead Product Designer and Researcher @ Ladder Health | RN Location: New York City Metropolitan Area, United States Profile: https://flows.cv/abbiem Qualitative UX Researcher and UX Designer with a background in nursing! I am an avid learner, creator, and problem-solver. With my background in nursing, I aim to utilize empathy & research to design user-centered products that solve problems for all types of users. I believe good products are created with equity in mind and should be accessible to everyone. ## Work Experience ### Lead Product Designer and Researcher @ Ladder Health Jan 2026 – Present ### Senior Product Designer @ Mentor Collective Jan 2025 – Jan 2025 Mentor Collective is the leading provider of impact-driven mentoring programs. MC partners with universities to provide all students with a relevant, trained peer, professional, or alumni mentor. Mentor Collective partner institutions have seen an average reduction in melt rates of -13.79% and an average effect on retention of +3.84%, with a total of over 150,000 mentorships created since inception in 2015. ### Product Designer @ Mentor Collective Jan 2022 – Jan 2025 | Remote ### Associate Product Designer @ Mentor Collective Jan 2022 – Jan 2022 ### UX Designer (Volunteer) @ Vot-ER - Health Care Based Voter Reg Jan 2021 – Jan 2022 | New York, United States Vot-ER integrates voter registration into the health care delivery system. Vot-ER is founded on a core belief that empowered voices and full participation in the democratic process lead to positive health outcomes. As a UX Designer at Vot-ER, I work with cross-functional teams to redesign and revamp their current user flows and processes through the user of user research. ### UX Specialist @ Centralis Jan 2021 – Jan 2022 | New York City Metropolitan Area As a UX Specialist at Centralis, I work directly with users to improve our clients' websites, mobile apps, and software. I collaborate with cross-functional teams on qualitative research and design initiatives for the leading companies, across a wide variety of platforms and industries. ### UX Designer (Volunteer) @ DemocracyLab Jan 2021 – Jan 2021 | New York City Metropolitan Area DemocracyLab connects skilled volunteers with technology-for-good projects, resulting in better civic technologies, more active citizens, and more efficient institutions. As a volunteer UX Designer and Researcher, I'm working on building delightful user experiences for users of DemocracyLab in collaboration with cross-functional teams. During my time as a volunteer, I worked with a team of designers, engineers, ux writers, and product management to design a volunteer alerts feature. ### Staff Nurse - Operating Room @ NYC Health + Hospitals Jan 2020 – Jan 2021 | New York City Metropolitan Area As a staff nurse in the operating room, I played a fundamental role in advocating for the safety and wellness of my patients during their surgery. Through the use of empathy and therapeutic communication techniques, I was able to provide patients with a better surgical experience. Some of my roles and responsibilities as a nurse included: • Interviewing and forming meaningful relationships with a diverse patient population to create personalized care plans. • Identifying areas of possible improvement & proposing possible solutions to increase the workflow efficiency in the operating room. • Documenting clear and concise patient information through the use of the EPIC EMR System. • Collaborating with surgeons, residents, and surgical techs to prepare a surgical suite to ensure a timely start and end time of surgery. • Adhering to strict AORN standards to decrease the risk of post-surgical site infections and retained surgical devices. • Maintaining client confidentiality. • Leading the sign-in & time-out process. ### Operations Intern @ °Nomad Health Jan 2019 – Jan 2019 | Greater New York City Area As an operations intern at Nomad Health, I played a fundamental role in supporting the company's meaningful vision to connect travel nurses with travel positions in understaffed areas. During my time at Nomad, I was able to experience different roles and responsibilities including: • Utilizing exceptional customer service skills to communicate with & support users throughout the onboarding and credentialing process. • Advocating for user needs and relaying feedback to cross-functional teams. • Collaborating with cross-functional teams to identify problems & improve workflow processes in the job application & credentialing process. • Performing employment verification and ensuring nurses had proper licenses, certifications, and experience for nursing positions. ### Student Intern @ MetroPlus Health Plan Jan 2018 – Jan 2018 | Greater New York City Area At MetroPlus Health Plan, I interned with the Partnership in Care Department, a department dedicated to providing continual support and assistance for people living with AIDS/HIV. I was assigned to various projects that allowed me to learn about the importance of research in helping to improve user experiences. Some of my roles included: • Managing the quality improvement research initiative for users with chronic illnesses. My role consisted of conducting secondary research, creating surveys, interviewing users, and analyzing user responses to brainstorm solutions to pain points. • Presented user feedback and findings to cross-functional teams in an effort to advocate for the creation of a more accessible system for users with disabilities. • Providing care coordination, education, and encouragement to members while conducting health assessments through telephonic intervention. • Collaborating with other summer interns, the creative arts director, a registered nurse, and other health professionals to organize and launch a pilot program - Camp MetroPlus. ### Day Camp Counselor @ YMCA of Greater New York Jan 2017 – Jan 2017 | Greater New York City Area As a Day Camp Counselor with YMCA, I lead a class of 15-20 young campers ages six to seven and played a crucial role in providing a safe and healthy environment for campers. Some of my roles included: • Collaborating with other counselors to ensure the safety of campers and to create lesson plans while implementing recreational and scholastic instruction. • Mentoring counselors in training (CITs) and SYEP workers. • Chaperoning weekly field trips while ensuring that all campers were safe throughout the course of the event. • Organizing and teaching a dance performance for the campers to showcase to their families at the end of camp. • Assisting in aquatic instruction for campers. • Providing daily feedback to participants’ family members while updating them about the camper's areas of improvements, achievements, or any other concerns. ### Day Camp Counselor @ YMCA of Greater New York Jan 2016 – Jan 2016 | Greater New York City Area ### Recreation Assistant @ NYU Langone Hospital—Brooklyn Jan 2015 – Jan 2015 | Greater New York City Area ## Education ### Professional Diploma in UX Design in UX Design UX Design Institute ### Bachelor of Science - BS in Nursing Long Island University ### High School Diploma in Biology/Biological Sciences, General Brooklyn Technical High School ## Contact & Social - LinkedIn: https://linkedin.com/in/abbiemui --- Source: https://flows.cv/abbiem JSON Resume: https://flows.cv/abbiem/resume.json Last updated: 2026-03-29