Nashville Metropolitan Area
• Built a GenAI troubleshooting assistant (Python + Azure OpenAI) that auto-diagnoses Elasticsearch indexing failures, certificate issues, and BCAPI alerts, reducing MTTR by 45%.
• Delivered a GenAI SOP/documentation generator that converts logs, Jira tickets, and Puppet diffs into remediation steps, cutting manual write-ups and compliance reporting time by 60%.
• Integrated natural-language querying into the observability stack (ElasticSearch/Grafana), improving incident-response velocity by 35%.
• Automated runbook creation with OpenAI function calling + Python pipelines, generating resolution steps for recurring SRE issues (SMTP queues, AKS cert rotations, log-mover failures).
• Built production-grade LangChain agents to execute multi-step RAG workflows for incident analysis + SOP generation.