• Provided in-depth customer research, collaborative workshops, storytelling, and visual frameworks to ensure that all stakeholders could integrate and act upon key customer insights.

• Drew from over 12 years of research expertise across a broad variety of populations, including: people with physical disabilities (a11y research), people with severe mental health conditions, doctors and nurses, people with terminal illnesses, and people in complex/ operational/ managerial business roles.

As Asana's lead researcher on the Accessibility & Inclusion team, I partnered with stakeholders across the company to co-create an inclusive, equitable, and accessible product experience, advancing inclusive design best practices and centering diverse human perspectives.

• Facilitated generative workshops, co-design sessions, and strategic conversations which help product leaders make inclusive and equitable decisions.

• Conducted in-depth research with people with disabilities; translating nuanced insights about people into actionable product recommendations.

• Scaled and operationalized processes to enable researchers, designers, and product partners to learn directly from people with diverse perspectives and needs.

• Conducted all foundational product research to guide the development of Asana's flagship workflow features, including automation, templates, and forms.

• Cultivated and socialized a deep understanding of the customer workflow lifecycle– bringing the real-world process of defining, implementing, and iterating on workflows to life for the Asana team.

• Partnered closely with cross-functional teams during every stage of the product lifecycle, fueling continuous customer awareness and rapid iteration.

At Joyable I worked closely with clinicians and patients to create digital mental health products with industry-leading outcomes and engagement. Joyable's digital cognitive behavioral therapy programs are as effective as face-to-face therapy.

• Conducted generative and evaluative research with people with clinical anxiety, depression and other mental health conditions.

• Conducted evaluative research with in-house coaching to understand their workflows and co-design custom patient management software which increased coach efficiency by 100%.