• Excelled in producing high-quality UX design solutions, leveraging user flow, wireframes, high-fidelity interfaces, prototypes, and design systems to drive increased conversion rates and user engagement.

• Demonstrated strong leadership skills by leading concept and ideation sessions with cross-functional team members and stakeholders, fostering collaboration and innovative thinking.

• Received recognition for exceptional creativity and design prowess by being nominated as 'Creative Designer of the Week,' highlighting my dedication to delivering impactful and visually appealing solutions.

• Spearheaded the transformation of B2C customer onboarding experiences across various Xfinity devices, optimizing user journeys for enhanced usability and satisfaction.

• Assumed full ownership of end-to-end design processes, efficiently producing interactive prototypes and comprehensive design specifications to expedite project delivery and ensure seamless implementation for iOS and Android users.

• Initiated and refined conversation flows of 5 critical intents for 3 customer service IVR chatbots using Lucidchart and Google Dialogflow.

• Worked in a highly iterative environment, conceptualized innovation strategy, chatbot personas, and fixed usability issues using Google Data Studio.

• Held sample scripting workshops as a UX writer to resolve complex scenarios.

• Facilitated design sprints with engineers to rapid prototype dashboard panel for brand customers.

• Analyzed website engagement data for the Met and Canadian Museum of Nature with heatmaps and eye tracking to acquire quantitative and qualitative data.

• Redesigned information architecture for NewYorkCares website using user insights from Optimal Workshop and other usability testing methods.