# Adalyn Lou

> MSCS @ Northeastern | UX/UI & Conversation Designer

Location: Fremont, California, United States
Profile: https://flows.cv/adalyn

## Work Experience
### UX/UI Designer @ Dabbers LLC
Jan 2024 – Present | Sunnyvale, California, United States

### UX/UI Designer @ Designity
Jan 2021 – Jan 2024 | New York, New York, United States
• Excelled in producing high-quality UX design solutions, leveraging user flow, wireframes, high-fidelity interfaces, prototypes, and design systems to drive increased conversion rates and user engagement.
• Demonstrated strong leadership skills by leading concept and ideation sessions with cross-functional team members and stakeholders, fostering collaboration and innovative thinking.
• Received recognition for exceptional creativity and design prowess by being nominated as 'Creative Designer of the Week,' highlighting my dedication to delivering impactful and visually appealing solutions.

### Product Designer @ Comcast
Jan 2021 – Jan 2023 | Santa Clara, California, United States
• Spearheaded the transformation of B2C customer onboarding experiences across various Xfinity devices, optimizing user journeys for enhanced usability and satisfaction.
• Assumed full ownership of end-to-end design processes, efficiently producing interactive prototypes and comprehensive design specifications to expedite project delivery and ensure seamless implementation for iOS and Android users.

### Conversation Designer @ Slang
Jan 2020 – Jan 2021 | New York, New York, United States
• Initiated and refined conversation flows of 5 critical intents for 3 customer service IVR chatbots using Lucidchart and Google Dialogflow.
• Worked in a highly iterative environment, conceptualized innovation strategy, chatbot personas, and fixed usability issues using Google Data Studio.
• Held sample scripting workshops as a UX writer to resolve complex scenarios. 
• Facilitated design sprints with engineers to rapid prototype dashboard panel for brand customers.

### User Experience Designer @ Center for Digital Experiences at Pratt Institute
Jan 2019 – Jan 2021 | New York, New York, United States
• Analyzed website engagement data for the Met and Canadian Museum of Nature with heatmaps and eye tracking to acquire quantitative and qualitative data.
• Redesigned information architecture for NewYorkCares website using user insights from Optimal Workshop and other usability testing methods.

### Graduate Design Fellow @ Verizon Labs
Jan 2019 – Jan 2020 | New York, NY
• Collaborated with local retailers, engineering, marketing and product teams to uncover opportunities.
• Designed & rapid prototyped an iPad interface with 5G and facial recognition technology.
• Showcased final prototype at NRF x Verizon and presented to 100+ tech and retail company representatives.

### UX/UI Design Intern @ PledgeBox
Jan 2019 – Jan 2019 | Shenzhen, Guangdong, China

### Design Researcher @ UCSD Design Lab
Jan 2018 – Jan 2019 | San Diego, California, United States

### Product Designer & Prototypr @ Global TIES- University of California, San Diego
Jan 2018 – Jan 2019 | San Diego, CA

### UX/UI Design Intern @ XILO
Jan 2018 – Jan 2018 | San Diego, CA

### Virtual Reality Designer @ Triton XR
Jan 2016 – Jan 2018 | San Diego, California, United States

### Digital Marketing Intern @ CareerFrog
Jan 2017 – Jan 2017 | London, United Kingdom

### Media Production Intern @ Shanghai Media Group
Jan 2017 – Jan 2017 | Shanghai, China


## Education
### Master of Science - MS in Information Experience Design (IXD), 3.96
Pratt Institute

### Bachelor of Science - BS in Cognitive Science with specialization in Human-Computer Interaction (HCI), 3.5
UC San Diego

### Bachelor of Arts - BA in Interdisciplinary Computing and the Arts
UC San Diego

### Minor in Psychology
UC San Diego

### High School
Mills High School

### Master of Science - MS in Computer Science
Northeastern University


## Contact & Social
- LinkedIn: https://linkedin.com/in/adalynlou
- Website: https://www.adalynlou.com

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Source: https://flows.cv/adalyn
JSON Resume: https://flows.cv/adalyn/resume.json
Last updated: 2026-04-08