# Adam Bilsing > Senior Software Engineer Location: Austin, Texas, United States Profile: https://flows.cv/adambilsing Detail-oriented Software Engineer with 11 years of experience designing and building scalable applications at BigCommerce. Over the years, I’ve grown from providing hands-on API support to leading the architecture and development of core services that power one of the world’s leading e-commerce platforms. As a Senior Software Engineer, I’ve led projects that shape the customer journey, including the Trial Service (for creating trial stores), the Next.js-based BigCommerce UI, and the Onboarding Service. My work often involves designing high-performance systems with Ruby on Rails, React, Next.js, gRPC, and GraphQL, while mentoring teammates and driving modernization efforts across the platform. I’m passionate about building tools that empower developers and merchants, solving complex architectural problems, and collaborating across teams to deliver impactful solutions. Beyond day-to-day engineering, I’ve also enjoyed contributing to innovation culture by winning internal hackathons, including an AI-driven project (Bertie Botts) that showcased creative applications of artificial intelligence at BigCommerce. Outside of work, I bring the same problem-solving mindset and creativity that fuel my career in software engineering, always eager to learn, experiment, and contribute to impactful projects. ## Work Experience ### Senior Software Engineer @ BigCommerce Jan 2019 – Jan 2025 | Austin, Tx • Engineering lead for the Trial Service, owning system design, planning, scoping, and end-to-end implementation for automated trial store provisioning and lifecycle management. • Engineering lead for the Control Panel Project, defining frontend architecture and leading hands-on implementation using React and TypeScript. • Engineering lead for the Content Engine project, designing and delivering a suite of PHP APIs that served user-specific onboarding content consumed by Control Panel and onboarding frontends. • Designed and implemented an AI-powered control panel chatbot using embeddings-based semantic search to ingest and query BigCommerce documentation. • Conducted exploratory work on vector-based image similarity using embeddings to evaluate feasibility for automated image matching and classification use cases. • Designed and delivered backend services across Rails, Node.js, and PHP, exposing APIs via REST, GraphQL, and gRPC while mentoring engineers and guiding best practices. ### Software Engineer II @ BigCommerce Jan 2017 – Jan 2019 • Developed and maintained backend features in Ruby on Rails, Node.js, and PHP; built APIs consumed by React and TypeScript frontends. • Implemented React and TypeScript UI components and participated in Angular-to-React migrations to modernize legacy interfaces. • Assisted with development of an Angular-based customer onboarding micro-application loaded into the BigCommerce Control Panel, collaborating closely with backend and platform teams. • Diagnosed and resolved production issues across frontend and backend systems, improving stability and reducing support escalations. ### Software Engineer I @ BigCommerce Jan 2016 – Jan 2017 • Built public-facing APIs and backend features in Ruby and PHP; investigated and resolved production bugs. ### Tools Developer @ BigCommerce Jan 2014 – Jan 2016 • Built and maintained internal Ruby on Rails applications supporting customer support operations. ### Escalation Engineer @ BigCommerce Jan 2011 – Jan 2014 • Provided advanced API troubleshooting and integration support for partners and internal teams. ## Education ### Bachelors in Biology Texas State University ## Contact & Social - LinkedIn: https://linkedin.com/in/adambilsing --- Source: https://flows.cv/adambilsing JSON Resume: https://flows.cv/adambilsing/resume.json Last updated: 2026-03-22