Led conversation design for many Alexa features (e.g., weather, timers, alarms, calendar). Significant contributor to internal Alexa VUI design guidelines and conversation design training. Defined conversation quality standards and conversation design approach for Alexa+ as we shifted to LLM- based experiences.
* Led the creation of conversation design guidance for core Alexa capabilities including question answering and proactive behaviors. Guidance became standard training for knowledge engineers and designers
* Spearheaded the creation of design frameworks that defined significant Alexa features including
communications capabilities, notes/memories, and calendaring, leading to new feature programs
* Defined criteria for evaluating Alexa+ responses to enable tuning data creation and prompt improvements,resulting in significant improvements via both prompt engineering and fine-tuning
* Revamped conversation design process and deliverables for LLM technologies, producing a new standard operating procedure for conversation designers in Alexa+
