Democratized medical data analysis by architecting a full stack no-code directed acyclic graph (DAG) application that enabled non-technical analysts to build complex workflows independently, eliminating bottlenecks from engineering teams.

Developed AI agents to translate natural language queries into executable DAG workflows, reducing technical barriers for medical analysts.

Built and maintained comprehensive E2E (Playwright) and load testing (K6) suites across multiple products, preventing integration regressions and maintaining release quality

Implemented observability infrastructure using New Relic, PagerDuty, Amplitude, and Fullstory, enabling proactive issue detection and supporting 99.9% SLA achievement.

Responsible for general feature development and maintenance of the core serverless Contracts, Orders, Refunds services written in Node, Typescript leveraging DynamoDB; This also includes general service monitoring/alerting, load testing, cross-team feature architecture/planning, etc.

Developed & maintained a product-agnostic support-oriented audit logging mechanism.

Constructed a team-agnostic structured error pattern and associated utilities to achieve consistent error logs and responses; intent is to leverage API documentation to provide a unified & accurate single source of truth.

Built and maintained omni-channel chatbot (Node.js, React, Angular, WebSockets) delivering proactive package notifications and support across Facebook, Alexa, and in house platforms.

Responsible for managing a third-party configurator tool, including definition of a development process, ensuring standards are adhered, and handling the improvement/bugfix pipeline with the vendor.

Scaled email template processor handling 20M+ weekly messages to support localization with <10ms latency impact.

Wrote a third-party integration service (backend APIs, a front-end integration for Zendesk, and collaborating with contractors on another front-end integration for Salesforce) aimed at leveraging carrier data to reduce customer support call center costs.

Duties include creating and updating GUIs for kiosk-based e-commerce retailers.

Co-developed Zoomshop MVC framework to provide configurable templates for client UIs. The legacy code was completed refactored from ground-up to provide an adaptable and generalized solution in a tidy package.

Improved integration tests to navigate through kiosk GUI to take screenshots and perform a pre-QA smoke test.

Duties included writing JUnit test cases for the build, as well as fixing minor bugs through a ticketing system.