Improved monitoring and observability by leveraging Splunk, Dynatrace, Datadog, BigPanda, and New Relic, enhancing real-time alerting and root cause analysis.

Provided production support for SAP Commerce with Kibana, HAC impexes, FlexibleSearch queries and AWS-hosted services - reducing order processing issues and optimizing eCommerce workflows.

Configured and deployed applications via Jenkins pipelines and ServiceNow Change Management, automating SAP and AEM production and non-production environments for increased efficiency.

Leveraged Akamai CDN for routing, redirects, whitelisting, cache clearing, and IP spoofing for testing, enhancing site performance, security, and compliance through vendor verification.

Controlled high-traffic events using Queue-It, adjusting outflow rate and mitigating site downtime to ensure smooth, seamless user experience for product launches.

Automated account action workflows with Sidekiq and asynchronous workers, reducing manual intervention by >=25-30% and improving processing speed.

Built and refined Rails Active Admin UI tools with ERB, HTML, and JavaScript, enhancing internal admin efficiency and user experience.

Strengthened application reliability by implementing comprehensive unit tests with RSpec, factories, and mocks, ensuring high test coverage and stability across deployments.

Automated observability with Datadog, AWS CLI/S3, Bash, and JQL, improving system monitoring and reducing manual workload.

Implemented Firehydrant for company-wide incident response, integrating Slack, Zoom, Jira, Confluence, and PagerDuty to streamline communication. Conducted 5+ training sessions for cross-functional teams as a SME.

Optimized incident response processes, reducing MTTD by >= 60%, MTTR by >= 50%, and false incidents by ~ 10%.

Migrated incident management tools to Terraform-based infrastructure, enhancing scalability and efficiency.

Utilized GitHub for version-controlled Terraform resources and Golang- based FinTech feature deployments.

Formally mentored in Golang, JavaScript, and AWS Cloud DevOps, fostering team growth and delivering production-ready features.

Automated system startup scripts on ERP and MES machines using Bash, reducing manual intervention and improving operational efficiency.

Investigated and resolved manufacturing software issues using Windows registry editor, enhancing system reliability.

Coordinated Infrastructure Project Management, SLAs and maintained physical server hardware.