AI-enabled chat and MCP

• Designing the next generation of AI-enabled chat and MCP experiences. Establishing design patterns, defining security standards, guardrails, prompting structures and error handling to enable customers to get tasks done faster and securely through smartly curated, agentic workflows.

Identity and Security

• Pioneered design for a username-less, passkey-based sign-in with total adoption reaching 164K+ employees and 1.5M customers.

• Led design and strategy for Oracle Mobile Authenticator (OMA) and Oracle biometrics with Continuous Workforce Verification (CWV), to seamlessly recover lost and locked accounts, using AI. The resulting experience eliminated need for help desk support, reducing account lockout-related tickets by 59%, saving the company $427M in support expenses.

• Led undertaking to rehash Oracle Cloud's Identity provider (IDP) configuration experience. Hosted customer engagement sessions with Product teams to consolidate several multi-step workflows, reducing configuration time by 40% and increasing customer satisfaction by 34%.

Design Systems

• Built components and templates, planned rollout strategy and worked on component specs and guidance for Oracle's Redwood design system – aimed at bringing a best-in-class and highly performant customer experience for multi-faceted cloud workflows. Widespread adoption of design patterns and proposed review strategies saw design/QA time reduce by 45% across teams.

• As the first designer hired by Identity and Security team, determined interview process, set hiring criteria for new design hires and interviewed 50+ designers.

Mentored 6 entry and mid-level UX designers as part of the UXPA-DC Chapter's Mentorship program.

Clients: Department of Health and Human Services (HHS), US Department of Agriculture (USDA), Centers for Disease Control and Prevention (CDC).

• Built scalable design systems to deliver a consistent experience across clients' product ecosystems increasing designer-developer productivity by 12.5% and saving clients $170K+ in resourcing.

• Designed wireframes, visual designs and interactive prototypes manifesting complex workflows of web and mobile products.

• Led design for OAAPS - a cloud-based grant management and reporting tool – aimed at eliminating the need to manually track grantee applications, thus reducing human-induced delays and errors.

• Reduced reporting delays by 56% and submission errors by 28%.

• Helped 10+ federal agencies under HHS, USDA, CDC identify and solve customer-focused problems, thereby increasing adoption, incoming web traffic and user satisfaction rating.

Led user interviews, constructed information pathways, designed prototypes and developed code modules for ‘Combiview’: an application for managing and visualizing data for crystallographic

materials used by material scientists.

• Planned and established a design framework simulating a participatory design environment.

Redesigned ‘Analytics’ modules by conducting stakeholder requirement gathering workshops,

analyzing feedback from usability studies and evaluating user personas and journey maps.

• Evaluated heuristics of the complete product suite to look for inconsistencies and established

guidelines to ensure consistency in branding, voice and tone.

• Remodeled design process and collaboration framework to make design sprints more

collaborative and inclusive.

• Led the mobile platform development team, established an agile-based design framework and organized and

spearheaded meetings between cross functional teams

• Designed Thomas Cook’s first mobile application that allowed users to book hotel, flights and forex online

• Designed, prototyped and developed interactive and responsive webpage flows for Forex, Hotels and Holiday

modules using HTML/CSS, Java, Struts 2, Broad vision and SQL

• Integrated Google SEO Tags into website and mobile application to get improved user statistics

• Designed and developed enhancements and bug fixes that improved the mobile website’s page views by 30%.