# Adi Shanbhag > Design at Oracle | Agentic AI, Cloud Identity and Security, Design Systems Location: Seattle, Washington, United States Profile: https://flows.cv/adi A product designer who lives at the intersection of AI, identity, and security—the place where trust, automation, and real human behavior collide. Presently, I’ve been building AI-enabled chat and agentic workflows that help people get complex things done faster, safer, and in a much optimized manner. At Oracle, I work on next-gen AI chat and MCP experiences, defining design patterns, guardrails, prompting structures, and error handling so AI feels helpful—not reckless. I’ve also led foundational work in identity and authentication, including passkey-based, username-less sign-in and AI-powered account recovery flows. I also care deeply about scale and craft—from building and rolling out design systems to setting up review processes that cut design/QA time nearly in half. Before Oracle, I partnered with federal agencies like HHS, USDA, and CDC, helping modernize complex, high-stakes systems—from grant management platforms to large-scale design systems—where mistakes aren’t just UX issues, they’re policy problems. ## Work Experience ### Staff Product Designer @ Oracle Jan 2021 – Present | Seattle, Washington, United States AI-enabled chat and MCP • Designing the next generation of AI-enabled chat and MCP experiences. Establishing design patterns, defining security standards, guardrails, prompting structures and error handling to enable customers to get tasks done faster and securely through smartly curated, agentic workflows. Identity and Security • Pioneered design for a username-less, passkey-based sign-in with total adoption reaching 164K+ employees and 1.5M customers. • Led design and strategy for Oracle Mobile Authenticator (OMA) and Oracle biometrics with Continuous Workforce Verification (CWV), to seamlessly recover lost and locked accounts, using AI. The resulting experience eliminated need for help desk support, reducing account lockout-related tickets by 59%, saving the company $427M in support expenses. • Led undertaking to rehash Oracle Cloud's Identity provider (IDP) configuration experience. Hosted customer engagement sessions with Product teams to consolidate several multi-step workflows, reducing configuration time by 40% and increasing customer satisfaction by 34%. Design Systems • Built components and templates, planned rollout strategy and worked on component specs and guidance for Oracle's Redwood design system – aimed at bringing a best-in-class and highly performant customer experience for multi-faceted cloud workflows. Widespread adoption of design patterns and proposed review strategies saw design/QA time reduce by 45% across teams. • As the first designer hired by Identity and Security team, determined interview process, set hiring criteria for new design hires and interviewed 50+ designers. ### Group Mentor and Career Coach @ UXPA DC Jan 2019 – Jan 2020 | Washington DC-Baltimore Area Mentored 6 entry and mid-level UX designers as part of the UXPA-DC Chapter's Mentorship program. ### Staff Product Designer @ ICF Jan 2019 – Jan 2020 | Maryland Clients: Department of Health and Human Services (HHS), US Department of Agriculture (USDA), Centers for Disease Control and Prevention (CDC). • Built scalable design systems to deliver a consistent experience across clients' product ecosystems increasing designer-developer productivity by 12.5% and saving clients $170K+ in resourcing. • Designed wireframes, visual designs and interactive prototypes manifesting complex workflows of web and mobile products. • Led design for OAAPS - a cloud-based grant management and reporting tool – aimed at eliminating the need to manually track grantee applications, thus reducing human-induced delays and errors. • Reduced reporting delays by 56% and submission errors by 28%. • Helped 10+ federal agencies under HHS, USDA, CDC identify and solve customer-focused problems, thereby increasing adoption, incoming web traffic and user satisfaction rating. ### Senior Product Designer @ ICF Jan 2017 – Jan 2019 | Fairfax, Virginia, United States ### Graduate Research Assistant : UX Designer @ University of Maryland College Park Jan 2016 – Jan 2017 | College Park Led user interviews, constructed information pathways, designed prototypes and developed code modules for ‘Combiview’: an application for managing and visualizing data for crystallographic materials used by material scientists. • Planned and established a design framework simulating a participatory design environment. ### User Experience Design Intern @ Progress Jan 2016 – Jan 2016 | Lexington, Massachusetts Redesigned ‘Analytics’ modules by conducting stakeholder requirement gathering workshops, analyzing feedback from usability studies and evaluating user personas and journey maps. • Evaluated heuristics of the complete product suite to look for inconsistencies and established guidelines to ensure consistency in branding, voice and tone. • Remodeled design process and collaboration framework to make design sprints more collaborative and inclusive. ### Senior Mobile App Developer @ Thomas Cook Jan 2014 – Jan 2015 | Mumbai, Maharashtra -Led the mobile platform development team, established an agile-based design framework and organized and spearheaded meetings between cross functional teams - Designed Thomas Cook’s first mobile application that allowed users to book hotel, flights and forex online -Designed, prototyped and developed interactive and responsive webpage flows for Forex, Hotels and Holiday modules using HTML/CSS, Java, Struts 2, Broad vision and SQL -Integrated Google SEO Tags into website and mobile application to get improved user statistics -Designed and developed enhancements and bug fixes that improved the mobile website’s page views by 30%. ## Education ### Master's degree in Human Computer Interaction University of Maryland ### Bachelor's Degree in Computer Science University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/adishan - Website: http://www.adityashanbhag.com --- Source: https://flows.cv/adi JSON Resume: https://flows.cv/adi/resume.json Last updated: 2026-02-23