Designed an AI lead-generation and scoring flow that routes high-intent leads to sales with clear next steps.

Reimagined our CRM UX for dispatch, sales, and customer support. Cleaner information architecture, faster task flows, and better mobile use in the field.

Built research-to-delivery loops. Ran interviews, mapped journeys, validated prototypes, and instrumented UX metrics to track adoption and time-to-task.

Created a modular design system in Figma that powers web and internal apps with consistent patterns and accessible components.

Partnered with engineering on scoped PRDs, interaction specs, and QA for releases across booking, scheduling, and invoicing.

Designed internal dashboards for operations KPIs like on-time rate, approvals, and conversion so teams can spot issues and act quickly.

Led design for workflow automation projects that removed manual steps in scheduling and status updates.

Reduced compliance reporting time by 40% through workflow optimizations, embedded in-product guidance, and intuitive interface hierarchies.

Designed responsive web layouts compatible with desktop and tablet, incorporating accessibility-first interactions and WCAG 2.1 compliance.

Built a scalable design system (Figma + tokenization) adopted across 6 product teams, increasing design-to-dev velocity and visual consistency.

Enabled transparency for environmental disclosures by translating ESG metrics into digestible, interactive dashboards—aligning with ecobee’s mission of meaningful environmental impact.

Collaborated with product managers, engineers, and data analysts to transform regulatory-heavy workflows into intuitive UI flows.

Advocated for screen-reader compatibility and mobile-first layouts to ensure inclusive access for all users.

Developed and maintained a cohesive design system, ensuring visual consistency, scalability, and brand integrity across all healthcare products.

Designed and implemented multi-user modules, streamlining collaboration and workflow efficiency across diverse healthcare roles.

Spearheaded the transition from Kendo UI to React framework, optimizing performance, scalability, and maintainability across the GuidingCare platform.

Managed a cross-functional design team, mentoring designers and collaborating closely with product managers and developers to drive innovation.

Achieved complete WCAG 2.0 and 2.1 compliance using Gainsight Auditor Tool, identifying key insights that improved platform accessibility and performance.

Conducted usability testing and stakeholder interviews, leading to a 30% increase in user retention through data-driven design improvements.

Skilled in crafting user-centric experiences by collaborating closely with designers and developers in

Led the way in developing accessible design systems and prototypes using Adobe XD

Achieved great success in my role, earning recognition through nomination and winning the prestigious

Conducting thorough user research

Mastering the art of wireframing and prototyping

Championing User Experience Design (UED) and usability studies

Collaborated with engineering experts to craft intuitive data analysis and mobile app interactions

Designed the platform's visually-stunning and user-friendly interface, positioning it as a leading player

Implemented a "Track & Trace" feature that allows for real-time vehicle tracking, location-based alerts,

Revamped the "E-Way Bill" Integrating Platform in the Transport Industry, streamlining processes and

Led the team in creating a Minimum Viable Product (MVP) and securing first-round seed funding

Utilized user research, wireframing, prototyping, user experience design (UED), and usability studies