Autonomous Revenue System (ARS) utilizes an agentic conversational UX to execute automated workflows through integrations with sources like CRMs, and content generation tools.

• Led the product design for Apple's customer-support conversational AI system.

• Delivered the end-to-end product experience for critical product features - Geo-Expansion, Localization and Entities, which allowed dialogues to scale to more than 6 regions and 4+ languages.

• Designed an LLM integrated dialogue configuration process enabling semantic traversal to create dynamic, personalized and localized conversations while reaching 12 million customers per month.

• Visualized a new and intuitive design language for dialogue components.

• Researched proposed generative AI functionalities to allow teams at Apple to create bots with 20x knowledge capacity and 40% less configuration time.

• Led product design initiatives to expand domain capabilities that could automate the customer support experience for 3 million Business run on Apple devices.

• Worked on key functionalites, product strategy and redesign aligning with the product roadmap.

• Created the design component library to streamline workflows across designers and standardize components between product and engineering.

• Led design sessions and workshops with stakeholders to understand user needs, brainstorm ideas, and identify key issues, OKRs, and priorities.