# Adriane Kiefling > Senior Instructional Designer and Technologist at Samuel Merritt University Location: Oakland, California, United States Profile: https://flows.cv/adrianekiefling ## Work Experience ### Academic Systems Administrator and Senior Instructional Designer @ Samuel Merritt University Jan 2024 – Present | Oakland, California, United States ### Senior Instructional Designer and Technologist @ Samuel Merritt University Jan 2010 – Present | Oakland, California, United States ### Instructional Designer and Technologist @ Samuel Merritt University Jan 2010 – Present | Oakland, Ca -University wide iPad initiative team lead -Planned and executed iPad for Educators conferences for virtual, hybrid and in-person educators nationally and locally -Facilitated the launch and continued success of the online Master of Science and Doctorate Nursing Programs -Works closely with multiple departments at the university and outside vendors to ensure current standards and best practices in online education are supported. -Manages and supports academic technologies, such as the learning management system (Canvas) and a wide variety of new and existing technologies. -Develops, facilitates and evaluates online student orientation. -Synthesizes best practices for online student retention and success. -Develops processes; standards and tools for content design, development and delivery. -Researches, evaluates, recommends, and assists with implementation and support of academic and instructional technology. -Designs and develops training materials for faculty, staff, and students. -Provides course and user management for online learning systems. -Integrates and provides in-house support for a variety of integrated technology tools including Dropout Detective, Instructor Insight, Poll Everywhere, Portfolium, Turn It In, Canvas LMS, WebEx, Microsoft Teams. -Assists faculty with the design of curricular materials for online delivery. -Assisted in the implementation of Canvas LMS and provides ongoing support to faculty, staff, and students -Collaborates with faculty to design and develop interactive e-Learning courses, including graphical art/media, multimedia presentations, animations, audio/video presentations and web conferencing for live virtual classes. -Worked with a team of co-collaborators to establish technology competencies for the university. ### Support/ Moderation Lead @ SuperSecret.com Jan 2008 – Jan 2009 Managed a team of customer support and online moderation employees. Oversaw and managed site monitoring protocol. Communicated (via phone and email) with parents and children regarding customer support and safety. Worked with QA and engineering team to troubleshoot potential bugs. Shared daily metrics and customer feedback with managers. ### Product Manager, Online Child Safety and User Satisfaction @ KD Learning Jan 2007 – Jan 2008 Managed local customer support employees. Oversaw and managed offshore team that performed 24/7 site monitoring. Communicated (via phone and email) with parents and children regarding site safety and privacy. Spearheaded customer advocacy group which steered new features for website. Collaborated with engineering team and creative artists to ensure a positive site experience for users. Created training manuals and other documentation for support personnel. Worked with the COO to set and maintain high standards for customer satisfaction and online safety. ### Education Consulting Manager @ Oracle Education Foundation Jan 2004 – Jan 2007 Taught data modeling and SQL as part of the Oracle Academy at local Boys and Girls Clubs. Developed, wrote, and collaborated on large grant proposals. Assisted grantee schools with implementation of the Think programs. Worked closely with schools using the project-based learning model. Presented workshops at educational technology tradeshows and conferences. Coached grade school student teams competing in the global ThinkQuest web design competition. Mentored coaches and consulted on the ThinkQuest competition. Managed ThinkQuest Coach Forum and Resources. Created and maintained cutting edge collaborative web resources for teachers working with Think.com, ThinkQuest, and other Oracle Education Foundation programs. Worked with research staff from Stanford's Center for Innovation and Learning on various projects. ### Lead Business Technology Instructor @ Sacramento Job Corps Center Jan 2002 – Jan 2004 Instructed students in technology and business skills. Developed class curriculum tailored to multiple learning styles. Managed up to 30 students in vocational training and on-the-job placements. Maintained local network and computer systems, installed needed applications. Developed a technology curriculum based on State of California mandated standards. ### Web Design Instructor @ The Tech Museum of Innovation Jan 2003 – Jan 2003 Created and taught curriculum for web design and web development to school aged children in a summer camp environment ### Educational Technology Instructor @ Futurekids, Inc Jan 2001 – Jan 2002 Instructed grade school students in computer and technology classes. Lead classes on technology integration and professional development to other instructors and teachers based on NETS and ISTE standards. Created various classroom curriculums for technology based classes. Maintained and managed local area network and Internet connections. ### Software Instructor @ New Horizons Computer Learning Jan 2000 – Jan 2001 Taught computer application courses to mixed level classes. Experienced working with people of varied computer experience levels. Set up local network, computers and applications for classes. Skilled at self sufficiency and working with limited resources of a mobile class. ## Education ### Masters of Arts in Education University of Phoenix ### Bachelor's Degree in Social Work California State University-Sacramento ## Contact & Social - LinkedIn: https://linkedin.com/in/akiefling - Website: http://www.zookazoo.com --- Source: https://flows.cv/adrianekiefling JSON Resume: https://flows.cv/adrianekiefling/resume.json Last updated: 2026-04-05