Designed clinical workflows for a healthcare startup, including clinician and administrator notification systems for patient monitoring and a patient enrollment flow for managing healthcare access and medical record sharing.

Led the Core Member Design team driving post-sign-up retention, managed a high-volume roadmap, and facilitated weekly design critiques for 40+ designers while developing career growth programs for direct reports.

Led high-impact initiatives across the Shipt consumer app, including an out-of-stock solution that drove $2.4M in annual savings and was adopted by Target, automated ordering that increased order rates by 85%, and a Visa collaboration that grew membership by 5%.

Designed end-to-end solutions for the Shipt shopper app, including a card authorization and fraud prevention system for checkout, collaborating with PM to shape product logic beyond the UI.

Led design of two internal tools from scratch for a sports merchandise e-commerce company serving the NFL, NBA, and MLB: a CMS for rapid page creation and an A/B testing tool. This work reduced operational errors by 15% and cut operating costs by 10%.