Leading a design team focused on two key areas: crafting seamless, trustworthy member checkout experiences and streamlining go-to-market tools for our sales organization, enabling sales reps to work more productively.

At LinkedIn, leads distribute their time between management and IC work.

Our team (1 lead, 4 IC's) supports robust Marketing Content, Sales Planning, and Ontology Management platforms that enable partner team success and contribute to positive, downstream business impact. We sit within Internal Apps Design and own end-end workflows, from research and problem definition to design and hand-off.

The platforms we support are used to create sites like Business.LinkedIn.com, manage sales teams’ accounts and workflows across LinkedIn’s enterprise product suite, and help scale LinkedIn’s understanding of the world of work (and subsequently, the accuracy and coverage of its offerings).

As part of LinkedIn's distributed, Internal Apps Design team, I designed and launched products that improved development productivity, simplified workflow management, and enhanced explorative capabilities for engineers, taxonomists and linguists on LinkedIn's ex-Data Standardization/current-Knowledge Graph team.

These included:

1. A LinkedIn ecosystem research tool for taxonomists & linguists. This is an essential piece of their workflow to this day.

2. A 0-to-1, internal, crowd-sourcing product. This was kicked off as an experiment in tandem with 3rd party crowd-sourcing, and shuttered a year later after we showed that the product required significant investment to compete at the scale and accuracy of 3rd party solutions.

As a designer at a fast-paced BI startup, I worked closely with product, development, sales-engineering and implementation teams to:

// empathize with and address key user frustrations

// ship timely features and enhancements that close contracts

// plan for future releases based on user research, business goals, and executive vision

I shipped over 50 features and enhancements distributed across 10+ releases. My work has had direct impact on both business and user, helping close and renew contracts and enabling customers' go-live.

My most involved work had been in the complete redesign of the application (built on a new front-end framework), as well as addressing the associated release and implementation challenges.