• Designing personalized AI insights, home screen improvements, and event reminders to support proactive health management for families.

• Simplifying document upload and tagging flows by aligning with industry data standards, improving clarity, reducing errors, and ensuring future interoperability.

• Establishing the company’s first design system from scratch, creating scalable components and tokens while collaborating with engineers to ensure consistency across platforms.

• Led the end-to-end design to launch a new local childcare service integrated with IoT across web, tablet, and mobile platforms.

• Designed a real-time system for monitoring children's arrivals and departures, improving the user experience in the environment.

• Developed a mobile pickup request feature for caregivers to easily reserve services, resulting in an 80% increase in user retention.

• Collaborated with product, engineering, and operations teams to understand customer needs and refine features from ideation to implementation.

• Developed 2021 DDP Children Design School programs with 20 designers, creating engaging learning experiences for children and families.

• Led virtual and in-person workshops, engaging over 540 participants, while honing skills in large-scale project coordination and user-centered design.

• Facilitated educational workshops for children and families, fostering a hands-on learning environment.

• Conducted research and developed new educational programs, collaborated with MIT Media Lab and LEGO Foundation.

• Helped create theme park design manuals for facilities.

• Renovated park facilities with various departments and external design studios, enhancing visitor experience through improved design.