•Owned backend engineering implementation for a customer order confirmation email update that added data to regular emails which are sent to 6M+ active customers
•Wrote a program to automate the analysis of customer replies using a custom Naive Bayes Classifier / Bag of Words model; decreased customer service work by 85%, saving ~900 customer service Salesforce tickets a year
•Refactored buggy backend logic behind prescription (our platform’s main business) querying and filtering throughout the web app and solved an error that was previously causing dozens of error pages for customers a month
•Processing failed order syncs (AWS SQS dead letter queue) by researching bugs across the stack and in sibling applications; decreased daily failed order syncs by more than 95%, from ~20 per day to less than 1 per day
•Responsible for release branch management for my team’s deployments using git, GitHub, and Jenkins