Acted as a representative of the brand handling customer disputes, inquiries, and sending promotional codes responding remotely through email and phone within two hours from initial contact with a CSAT score of 97%.

Assisted 20+ customers daily through email and phone communications.

Instructed customers on procedures for our self-service system and taught employees how to use our internal system.

Edited website copy and training documentation to increase readability for customers and future hires.

Created lesson plans and curriculum for classes of 12 - 30 students from K - 5th grade.

Organized tournaments, taught basic problem solving and analytical analysis to students through storytelling and games.

Taught lessons individually and collaboratively planning lessons in advance with associate chess instructors.

Utilized CRM systems, such as Zendesk, Jira, and Freshsales to respond to daily tasks.

Accurately maintained orders and inventory for computer equipment at 5 different companies for 500+ employees.

Managed accounting and spending for 5 different companies and created a ledger for taxation purposes.

Introduced a new workflow methodology leading to a 50% reduction in time taken to ship computers to clients.

Assisted employees during the onboarding and offboarding process through a remote working environment.

Led a clothing website launch for a social media influencer based in LA. Worked on creating advertisements, content creation, designing mobile and web applications, and developing working products through Wordpress and Bootstrap.

Led a workshop outlining my photographic process and designed an immersive gallery exhibition experimenting with photography, music, and scent.