With over 8 years as a Product Designer at Decorative Pursuits and additional experience as a freelance designer, I bring a strong focus on visual storytelling and design systems.
Optimized customer service workflows by automating reporting systems with Power Automate and integrating Microsoft Teams, reducing manual effort for cross-functional teams and improving response times.
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Responsible for membership gift processing, daily accounts reconciliation, and invoice processing. -Interpreting weekly ticketing and membership scan numbers into a reportable format for multiple departments throughout the museum.
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Maintaining database integrity through weekly clean-up queries, and handling any membership or constituent requests.
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Conducts Raiser’s Edge training for interns and new employees and documents technical processes for the Business Systems department. Supervised Business Systems intern and created weekly training plans
Acted as the primary liaison between product teams, developers, and client stakeholders to translate technical requirements into user-friendly financial software solutions.
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Led product demos and usability sessions to identify friction points, ensuring compliance with user needs and standards.
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Analyzed backend systems and legacy code to provide insights that enhanced the intuitiveness of front-end designs.