Actively plan, contributing to the roadmap for the Internal Tools Team's continuous improvement and innovation

Develop new features/components for the Support Dashboard platform using Ruby on Rails, GraphQL, and TypeScript

Collaborate with teammates to create efficient solutions, enhancing the functionality of Support Dashboard

Code and maintain features that empower colleagues to efficiently execute common support actions for our customers

Conduct code reviews and provide constructive feedback to maintain code quality and consistency across internal tools projects

Assist in identifying and resolving software defects, ensuring the application's stability and functionality

Execute tests to validate software functionality, ensuring it meets specified requirements and quality standards

Troubleshoot potential bugs, document feature requests, update FAQ articles, and escalate inquiries accordingly

Manage the support queue through Help Scout

Create and update technical documentation, including code comments and user guides

Developed a portfolio of individual and group projects focused on real-world applications of software engineering principles and best practices

Facilitated weekly discussions with team to identify work scope and address project concerns

Built a qualitative metrics dashboard to track short- and long-term organizational goals

Identified leads and managed sales relationships with numerous businesses

Identified market positioning to help redirect revenue stream strategy

Prepared packages for clients

Documented patients’ medical history, obtained their vitals, and conducted lab tests and screenings

Performed rapid and PCR tests to detect if patients are actively infected with the Covid-19 virus