Spearheaded the design of enterprise-scale, end-to-end experiences across AI, data center operations, and internal tools—delivering user-centered solutions that elevated productivity, optimized operations, and enabled cross-functional engagement.

✦ Led GenAI design initiative, boosting employee efficiency by 35% through a unified GPT-powered experience.

✦ Designed a centralized application for 250+ data centers, improving global search efficiency by 60%.

✦ Optimized the Quote-to-Cash journey, increasing task efficiency by 45%.

✦ Built a request management system, reducing manual coordination by 25%.

✦ Championed team branding efforts, driving a 70% increase in cross-functional engagement.

Led the design of developer tools, supply chain management platforms, and internal applications—crafting cohesive, high-impact experiences that accelerated onboarding, boosted product adoption, and strengthened alignment around UX strategy.

✦ Drove the design of the Application Lifecycle Management (ALM) service, cutting deployment time by 30%.

✦ Redesigned API Catalog developer experience, reducing onboarding time by 40%.

✦ Designed the Luminate Event Manager, increasing user adoption by 55%.

✦ Directed internal UX communications, raising design initiative awareness by 80% among product and executive teams.