• Defining the next generation of AI powered learning experiences for Cisco U. AI Assistant

• Proposed and launched an AI-powered practice exam experience, reframing a leadership ask for a

generic chatbot into a targeted cert prep feature. Designed an end-to-end AI pipeline — from

rubric-defined question generation to SME review tooling to personalized learner insights — scaling

a previously bottlenecked manual process.

• Contributed to the Generative AI Assistant pilot through customer research and testing, helping

achieve 87% CSAT and inform further GenAI investment; used findings to independently propose and

own the AI-powered certification learning strategy.

• Owned end-to-end launch of a dedicated e-commerce storefront, navigating a mid-build leadership

challenge to secure VP and director sign-off by combining prototype walkthroughs with live customer

interview footage. Post-launch results show 2x conversion rate and nearly 2x revenue vs. prior

storefront on comparable order volumes.

• Led Search and Recommendations strategy; shipped search-within-learning-path capability and

defined a phased roadmap targeting CTR improvement from 12% toward a 20% goal, grounded in

persona-based discovery research across four learner segments.

• Facilitated cross-functional workshops to map complex workflows for the continuing education

experience. Defined and led the new experience, which reduced support tickets by 50%.

• Co-lead development of the learner experience strategy and product roadmap for FY24.

• Led product trials for 0-1 learning platform and collected and incorporated customer feedback which

increased SUS by 12% and retention by 5%.

• Facilitated cross-functional workshops to map intricate workflows and business rules for the

continuing education (CE) program and uncovered opportunities to improve operational efficiency.

Defined and led the new experience, which reduced support tickets by 50%.

• Grew a solo research effort to a team of 3 in a year, democratizing research and building strong partnerships across functions.

• Guided design research roadmapping, pinpointing strategic research opportunities.

• Led foundational research to craft enterprise buyer and learning partner personas, inspiring a comprehensive redesign of analytic dashboards, marketing landing pages and shaping a strategic product launch.

• Conducted foundational and evaluative research, shaping learner personas and journeys, optimizing existing features such as dashboards, learning paths, search, navigation and designing new elements such as onboarding flows.

Identified, designed and led foundational, evaluative and generative mixed methods research projects in support of onboarding, growth, and app experience road maps. Built deep partnerships with stakeholders across Product and Product Design, facilitated brainstorm sessions with stakeholders and effectively influenced their roadmaps through research.

Applied a broad research toolkit including; in-depth interviews, call centre analysis, moderated and unmoderated usability testing, a/b testing, concept testing, surveys, wireframing, competitive analysis and internal audits.