# AJ Mihalic > AI and Design Systems Location: San Francisco Bay Area, United States Profile: https://flows.cv/ajmihalic User experience, project management, mobile design, web design, customer research, interaction design, prototyping, interface design, working with remote teams, communication, HTML, CSS, JS. ## Work Experience ### Staff Product Designer @ Pilot.com Jan 2025 – Present | San Francisco Bay Area ### Staff Product Designer (AI & Design Systems) @ Podium Jan 2022 – Jan 2025 | Remote • Improved lead capture and user satisfaction by designing synchronous AI Live Chat. • Drove 10x upgrade growth by designing AI Concierge tools that extended customer value. • Reduced support volume by improving AI controls for customers. • Scaled design system adoption from 5% to 80% across product teams through strategic evangelism, custom component creation, tooling, and deep cross-functional support. • Boosted design system awareness among engineering (↑94%) and design (↑43.7%) orgs through engaging documentation, internal comms, and developer-aligned workflows ### Sr. Product Designer @ Clover Network, Inc. Jan 2019 – Jan 2022 | Sunnyvale, California • Drove 50% immediate adoption of redesigned internal tool by simplifying navigation and streamlining workflows for internal support operations. • Built and maintained an internal component library, increasing accessibility, design consistency, and delivery speed across multiple teams. ### Senior Product Designer @ Copper Inc. Jan 2016 – Jan 2019 | San Francisco, California • Founded and scaled a design system from the ground up, enabling efficient product delivery. • Spearheaded a full product rebrand and evolved mobile UX patterns to meet the growing demands of a SaaS CRM customer base. Led mobile design and user experience, growing it from ~600 to 4k+ combined daily active users for both iOS and Android. Led design, direction, and research on several other web-based projects. ### Product Designer @ Copper Inc. Jan 2015 – Jan 2019 | San Francisco, CA ### Interaction Designer @ Base CRM Jan 2014 – Jan 2015 | Palo Alto, CA • Led multi-platform product design across iOS, Android, and Web for a growing sales platform. • Championed data-informed design, integrating analytics into design and product strategy to improve usability and performance. ### User Experience Designer (Contractor) @ Leapwise Media Jan 2014 – Jan 2014 | Cleveland Worked directly with Leapwise Media and AXS ticketing to lead early design and research for their mobile ticketing point-of-sale product, TicketRoar. ### Co-Founder @ Widdle LLC Jan 2012 – Jan 2014 | Cleveland/Akron, Ohio Area Led the design, direction, and research for the initial version of the Widdle app, a mobile app that learned users social media preferences, in collaboration with an engineering co-founder and several other developers. Led the user experience, branding, and marketing alongside project management. ### Co-Founder @ Kudoala LLC Jan 2013 – Jan 2014 As a part of the team at Kudoala I worked closely with a small team of engineers to build an entirely new, recognition based, social experience for the mobile web. My role included project management, user experience design, interaction design, interface design, prototyping, research, usability testing, branding, and marketing. ### Specialist @ Apple Retail Jan 2012 – Jan 2013 | Westlake, Ohio Collaborative team member who took part in creating incredible customer experiences, completed logistics, collaborated with the business development team, and helped train other team members. ### Creative Director @ Fli Designs LLC Jan 2011 – Jan 2013 Worked with several large and small businesses in order to design, build, and ship ideas. This included web design, brand design, and marketing collateral. ## Education ### Graphic Design Full Sail University ### Graphic Design University of Tampa ## Contact & Social - LinkedIn: https://linkedin.com/in/ajmihalic - Portfolio: https://meetaj.com --- Source: https://flows.cv/ajmihalic JSON Resume: https://flows.cv/ajmihalic/resume.json Last updated: 2026-04-13