# Akash Motani > Sales Engineer | Software Engineering Background | Customer-Facing Technical Solutions | AI, Data & SaaS Platforms Location: San Francisco Bay Area, United States Profile: https://flows.cv/akashmotani Sales Engineer with a strong software engineering background and 10+ years of experience delivering technical demos, POCs, and customer-facing solutions across AI, data, and SaaS platforms. Comfortable working with customers, product teams, and field organizations to translate real-world use cases into clear, working solutions. Background spans enterprise SaaS, data and AI products, and regulated environments, with a focus on reliability, usability, and clear technical communication. Exploring Sales Engineer, Field Engineer, and Solutions Engineer opportunities. ## Work Experience ### Full Stack Engineer @ Salesforce Jan 2024 – Jan 2025 | San Francisco, California, United States • Led technical demos and POCs for a conversational AI Shopper Agent used across 10+ retailers, supporting real-world e-commerce use cases. • Worked with product and field teams to translate customer requirements into end-to-end conversational workflows, improving usability and adoption. • Built prompt evaluation and red-team testing workflows to improve reliability and safety in customer-facing demos. • Supported multi-channel experiences (WhatsApp, iMessage), helping shorten POC setup time by ~2 weeks for customer evaluations. ### Senior Software Engineer @ Integral Health Jan 2024 – Jan 2024 | San Francisco, California, United States • Built and demoed a patient engagement platform with a GPT-integrated chatbot to support real-world healthcare communication workflows. • Developed a Python/Twilio/OpenAI messaging system used in live environments, handling hundreds of daily interactions with reminders and escalation flows. • Worked directly with clinical and operations stakeholders to refine workflows, compliance requirements, and user experience. • Ensured HIPAA compliance through RBAC, PHI redaction, and use of HIPAA-eligible services under BAAs. ### Forward Deployed Engineer - Typemagic, a platform for specialized ChatGPT agents @ Stealth AI Startup Jan 2023 – Jan 2023 | San Francisco, California, United States • Built customer-facing UI experiences using React, Next.js, and Tailwind for onboarding, chat, and pricing flows. • Developed agent creation and discovery workflows to help users quickly understand and explore product capabilities. • Automated initial agent setup, supporting early adoption and contributing to growth from ~10 to ~600 MAUs. • Conducted 100+ user and customer interviews to gather feedback and refine product demos, contributing to early adoption and retention. ### Customer-Centric Engineering - Salesforce Automation Cloud @ Salesforce Jan 2018 – Jan 2023 | San Francisco, California, United States • Led a cross-functional team resolving complex customer issues across 20+ product areas, partnering closely with field and support teams. • Built diagnostic tooling and incident classification workflows to improve triage, root-cause analysis, and customer resolution. • Conducted technical deep dives and RCAs for high-impact customer escalations involving APIs, databases, and UI layers. • Helped improve incident response playbooks and on-call workflows to support customer-facing teams. ### Software Engineer - Apex Language Team and AI Analytics Team @ Salesforce Jan 2015 – Jan 2018 | San Francisco, California, United States • Contributed to analytics intelligence features within Salesforce Analytics, supporting customer-facing capabilities used across enterprise environments. • Worked on licensing and provisioning systems to improve reliability of customer access, configuration, and onboarding workflows. • Improved Apex testing infrastructure, reducing test failures by ~30–35% and increasing confidence in customer-facing releases across large, multi-team codebases. • Built backend services and internal tooling (Java, Python, SQL), including a distributed cache test framework to support performance testing and scalable deployments. ### Design for Test Intern @ ARM Jan 2013 – Jan 2014 ### Product Management Intern @ Dell Jan 2013 – Jan 2013 | Santa Clara, CA - Created Dell CPU Product Portfolio for Tablets, Ultrabooks and Desktops - Authored the Solution Architecture Specification and the Architecture Requirement Document for the Dell UniPEN ## Education ### Business Fundamentals Course Harvard Business School Online ### Bachelor of Science (B.S.) in Electrical and Computer Engineering The University of Texas at Austin ### High School Diploma Macarthur High School ## Contact & Social - LinkedIn: https://linkedin.com/in/akashmotani - Portfolio: https://edgebyakash.com/ --- Source: https://flows.cv/akashmotani JSON Resume: https://flows.cv/akashmotani/resume.json Last updated: 2026-03-30