Built a centralized rules engine and configuration language enabling instant multi-payer credentialing checks, reducing CX tickets by 33% and improving timelines by 10%.

Led the redesign of the credentialing status platform, consolidating fragmented data and introducing new system concepts, improving provider CSAT from 74% → 86%.

Replaced a third-party referral rewards vendor with an internal payout platform integrated with Salesforce and financial systems, improving payout accuracy from 84% → 99%.

Mentored junior engineers and guided system design, execution, and code quality.

Designed core data models, services, and APIs supporting onboarding and real-time data hydration for external assets.

Built a server-driven UI framework using GraphQL + React Native, enabling dynamic partner-configurable portfolio views.

Scaled support from 4 to 11 asset types, contributing to onboarding ARK and other major partners.

Partnered with product and design to define requirements and ensure smooth integration workflows.

Owned a microservice powering commute and Time-to-Leave notifications, contributing to 10% DAU growth.

Improved query triggering and fulfillment for navigation and “search along route” voice queries, supporting 3.1M+ daily interactions.

Worked with product and research teams to design experiments and analyze performance.