I’m a technical leader focused on building AI-powered observability and troubleshooting platforms that help engineering teams detect, investigate, and resolve production issues with greater speed and confidence.
Experience
2021 — Now
2021 — Now
San Francisco Bay Area
• Technical lead for AI-powered observability and digital experience monitoring initiatives across Splunk Observability Cloud.
• Led the development of an agentic AI Assistant in Splunk Observability Cloud that executes evidence-backed troubleshooting workflows across metrics, logs, traces, and Kubernetes signals to accelerate root cause analysis and reduce incident resolution time.
• Delivered alert-native AI-directed troubleshooting for Kubernetes and service alerts, producing evidence-backed probable root causes, problem-domain classification, and guided next steps with ~70% accuracy.
• Architected an agentic orchestration layer (LangGraph-based) to execute deterministic, multi-step troubleshooting workflows with transparent step updates and robust fallbacks.
• Led Web/Browser + Mobile RUM enhancements to capture real-user performance, errors, and session context across web, iOS, and Android, enabling faster UX and release-regression investigations.
• Drove GA readiness and rollout for Session Replay, enabling teams to visually reproduce user journeys and correlate playback with performance telemetry; improved investigation turnaround by ~57% for user-reported issues.
• Built customer-defined tagging and indexed analytics for RUM (custom span tags & MetricSets), including cardinality-aware guardrails; enabled higher-fidelity segmentation at scale (~850 million spans per minute).
• Led cross-functional execution across backend, frontend, UX, and product; delivered private previews and hardening milestones with enterprise-grade reliability and governance.
Patents:
• Custom Indexed Tags
• Concurrent Visualization of Session Data and Session Playback
• Systems And Methods For Automated Generation Of Programming Code Through Deployment Of An Orchestration Agent
2015 — 2021
• Led delivery of a unified prospect and client experience, consolidating fragmented workflows into a single, cohesive web application, improving key funnel completion by 48%.
• Owned the GraphQL platform layer (schema + resolvers) and built supporting services and APIs using Java/Spring on AWS.
• Established automated testing practices across unit and end-to-end coverage to improve release confidence and reduce regressions.
• Drove secure integrations with external financial providers for account linking and document retrieval, including error handling and operational readiness.
• Operationalized product analytics by rolling out Heap Analytics and enabling self-serve usage insights across engineering and product teams.
• Led modernization of the frontend stack by driving adoption of Angular and defining a shared component and services strategy across multiple applications.
• Introduced GraphQL/Apollo for standardized data access and caching across microservices, improving performance and simplifying feature delivery.
• Built reusable data visualization components with D3.js to support interactive planning workflows.
• Built rapid experimentation web apps to validate new product concepts in-market, partnering closely with product and design and iterating based on feedback; cut down experiment cycle time by 90%.
• Led development of the company’s first mobile app using React Native, establishing core architecture patterns and reusable components for mobile delivery.
2010 — 2015
2010 — 2015
• Built and evolved a collaborative web-based prototyping platform used to accelerate product design and stakeholder alignment.
• Delivered complex UI features and performance improvements across a JavaScript-heavy frontend stack.
• Designed and implemented REST APIs using Java/Spring to support scalable collaboration workflows and integrations.
2010 — 2010
2010 — 2010
• Built adaptive learning and analytics features to improve study outcomes for bar exam preparation users; improved learner engagement by 83%.
• Developed dashboards and diagnostic reports to track learner performance and streamline operational workflows.
• Delivered full-stack features across ASP.NET/C#, JavaScript, and data visualizations.
2009 — 2009
2009 — 2009
• Interned with the Advanced Technology and Research department.
• Designed and developed a fully automated system to simulate high-volume network traffic scenarios.
• Built the system using SWANS++ (Extensions to Scalable Wireless Ad-hoc Network Simulator).
• Helped stress-test advanced wireless communication systems.
Education
University of Illinois Chicago
Master of Science
PSG College of Technology