# Akshay Lakhanpal > Toolbending Creative Technologist Location: United States, United States Profile: https://flows.cv/akshaylakhanpal Hey πŸ––πŸΌ! I'm Akshay (pronounced "Uk-sh-ay"), a Product Designer with 7+ years creating digital solutions that make technology more human. Currently open to new opportunities. Some recent work I'm proud of: - Collaborating with YouTube's Shorts team on a blue sky project aimed to make AI feel more intuitive for creators, using research and testing to understand exactly what they need - Reimagined a university platform from scratch, making it 25% faster for students to find critical resources while meeting accessibility standards - Led 20+ digital transformation projects that turned complex enterprise tools into solutions people actually wanted to use I work with AI and technology, specifically trying to make AI tools that regular people can actually use. Instead of cramming in more features, I focus on making things simple and intuitive, good design that just works without getting in your way. I'm building tools that help people be more creative. I think emerging technologies like AI have huge potential to help anyone create things they couldn't before, but they should be a tools that help you do your work, not something that do the work for you. Like a really good paintbrush, it makes the artist better, but the artist is still the one painting. You can check out my work here - https://www.akshaylakhanpal.com I enjoy connecting with fellow product enthusiasts and professionals. Feel free to reach out at akshaylakhanpal94@gmail.com ## Work Experience ### Product Designer @ TruU, Inc. Jan 2025 – Present β€’ Leading the redesign of TruU's website and documentation site to enhance user experience. β€’ Collaborated with cross-functional teams to reorganize and restructure the product portfolio and branding. β€’ Contributed to various design initiatives across the company, ensuring alignment with brand identity. ### Lead Product Designer @ UW Disability Resources for Students Jan 2024 – Present | Seattle, Washington, United States β€’ Redesigned accessibility portal by consolidating scattered webpages into single user-centered hub through end-to-end UX strategy and information architecture, increasing faculty navigation success by 41.4% β€’ Led inclusive design research with 4+ focus groups of students and instructors, synthesizing qualitative feedback on content silos and confusing terminology to prioritize top user pain points β€’ Delivered WCAG 2.1 AA compliant design system with modular Figma component library and distinct student/instructor pathways, achieving 71% user satisfaction score and reducing support tickets by 18% MoM ### Product Designer @ Serval Jan 2025 – Jan 2025 β€’ Owned and designed Serval's Comparison, Case Study, Pricing, and Careers pages. β€’ Collaborated closely with cross-functional teams to ensure cohesive website development. β€’ Contributed to the company’s strategic goals ahead of a significant $75M Series B funding round. ### Product Designer @ Google Jan 2025 – Jan 2025 | Seattle, Washington, United States β€’ Designed 3 AI-powered creation tools for 6.5M+ YouTube Shorts creators by developing interaction-driven prototypes that balanced automation with creative control, achieving positive ratings across usability and creative ownership in testing with creators β€’ Created 30+ high-fidelity interactive prototypes in Figma using Material 3 Design System, evolving from linear to modular workflows based on user feedback that initial designs were too rigid, resulting in flexible interfaces that improved creative freedom β€’ Transformed initial concepts through 3 design iterations by testing lightweight onboarding flows, editable tooltips, and natural language prompts, pivoting from quick-select chips to open-ended input methods that better supported creator expression and reduced workflow friction ### Product Designer @ GitHub Jan 2024 – Jan 2024 | Seattle, Washington, United States β€’ Optimized pull request experience for 50M+ developers by diagnosing 14.3% usability drop through SUS scores and A/B testing, driving redesign decisions that improved task clarity and navigation β€’ Translated mixed-methods research from interviews, contextual inquiries, and interaction mapping into concrete UX recommendations and interface improvements for developer workflows β€’ Aligned cross-functional stakeholders as primary liaison with GitHub teams, ensuring design direction balanced user needs with product goals and technical constraints ### Product Designer @ EY Jan 2023 – Jan 2023 β€’ Architected service blueprint for Fortune 500 healthcare client's 1.9M SKU inventory system, reducing item-lookup time by 60-80% and order-picking errors by 70% through human-centered taxonomy redesign and journey mapping across 8 concurrent enterprise transformations ### Consutant, ERP & UX Strategy @ EY Jan 2022 – Jan 2023 ### Associate Consultant, ERP & UX Strategy @ EY Jan 2021 – Jan 2022 ### Product Designer @ Mastek Jan 2020 – Jan 2021 β€’ Redesigned B2B SaaS workflows via information architecture, reducing task completion time by 18% and new-user training by 25%, and establishing design system foundations. ### Associate Consultant @ Mastek Jan 2018 – Jan 2020 ### Co-Founder @ MONEY WISDOM Jan 2016 – Jan 2018 β€’ Pioneered service design framework for financial inclusion by conducting 15+ design thinking sprints with cash-only merchants, creating self-serve digital portal that reduced client onboarding from 2 hours to 25 minutes β€’ Achieved 92% monthly user retention for 180+ micro-business owners through iterative prototyping and continuous discovery, validating product-market fit in underserved financial services segment ## Education ### Master of Science - MS in Human Centered Design and Engineering University of Washington Human Centered Design & Engineering Jan 2023 – Jan 2025 ### Bachelor's degree in Business Administration and Management, General Amity University Jan 2012 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/akshaylakhanpal - Portfolio: https://www.akshaylakhanpal.com --- Source: https://flows.cv/akshaylakhanpal JSON Resume: https://flows.cv/akshaylakhanpal/resume.json Last updated: 2026-03-30