# Alana O'Kirwan

> Senior Product Manager

Location: London Area, United Kingdom, United Kingdom
Profile: https://flows.cv/alanaokirwan

I’ve led the development and launch of award-winning machine-learning products including The Sustainability Atlas and Value Chain Navigator at Economist Impact. I’m equally at home creating greenfield products as getting under the hood of legacy systems using data, creativity, and collaboration to drive efficiency and innovation.

## Work Experience
### Senior Product Manager @ The Economist
Jan 2024 – Jan 2025 | New York, United States
Drove digital transformation through AI and machine learning innovation, delivering award-winning products including The Sustainability Atlas and Value Chain Navigator in partnership with Infosys. The Sustainability Atlas combined Economist research and reporting into a single interactive experience, while the Value Chain Navigator applied machine learning to enable open-access exploration of global supply-chain data. Won the company-wide AI competition for a product concept projected to cut index creation costs by 50–70%.

### Senior Product Manager @ The Economist
Jan 2022 – Jan 2024 | London, England, United Kingdom

### Digital Product Manager @ Bupa Global
Jan 2020 – Jan 2022
Managed key digital products within Bupa Global’s online membership platform and app, focusing on improving user experience and operational efficiency. Delivered an MVP chatbot to automate the pre-authorisation process for treatment—targeting 33% of 300k customer contacts and automating 70%, which reduced help team enquiries by 23% over an eight-week pilot. Redesigned the fragmented travel insurance offering into a unified digital product, integrating with the broader ecosystem to cross-promote health insurance and reduce overheads by £300k annually.

### Producer @ Critical Mass
Jan 2019 – Jan 2020 | London, United Kingdom
Managed a component-driven digital platform for Mitsubishi Motors, overseeing the rollout of 22 market sites across EMEA within 10 months. Delivered an innovative virtual car configurator featuring 3D modelling to enhance user engagement and brand experience.

### Project Manager @ Hirola Group
Jan 2017 – Jan 2019 | London, United Kingdom
Oversaw the full lifecycle of mobile and web projects, from creative design to technical delivery. Directed in-house designers and external development partners to produce engaging, high-performing digital experiences.

### Project Manager @ Cergis
Jan 2017 – Jan 2017 | London, United Kingdom
Managed development projects across apps, websites, and email marketing campaigns, leading a team of eight to deliver high-quality digital solutions. Supported senior project management in planning, forecasting, and resourcing to ensure smooth delivery and strong client outcomes.

### Junior Project Manager @ Cergis
Jan 2016 – Jan 2017 | London Area, United Kingdom

### Graduate - Global Technology @ Schroders
Jan 2015 – Jan 2016 | London Area, United Kingdom
Rotational graduate scheme within Global Technology focusing on business analysis and internal innovation

### Junior Customer Success Manager @ Huddle
Jan 2013 – Jan 2014 | London Area, United Kingdom
Managed deployments of a secure cloud collaboration platform and drove customer engagement initiatives. Identified and addressed user pain points to improve satisfaction and increase product adoption.


## Education
### Master of Science (MSc) in Management
Imperial Business School

### Bachelor's degree in Architectural Studies
University of Nottingham

### GCSE's & A levels
Dubai College


## Contact & Social
- LinkedIn: https://linkedin.com/in/alana-o-kirwan-63878a40

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Source: https://flows.cv/alanaokirwan
JSON Resume: https://flows.cv/alanaokirwan/resume.json
Last updated: 2026-03-29