Led end-to-end design for Self-serve Kitting, transforming a support-ticket-driven workflow into a scalable merchant experience reduced operational overhead

Designed Back-orders configuration and management, enabling merchants to automatically fulfill, split, cancel, or queue orders during stockouts—reducing inventory-related support tickets and improving order ingestion for high-volume brands

Shaped E2E shipment tracking and predictive ETAs, closing major visibility gaps across inbound flows and reducing churn driven by “where is my inventory?” escalations

Contributed to returns and rework platform redesign, enabling warehouse operators to follow merchant-specific SOPs with visual guidance

Designed systems used by enterprise merchants with 100K+ SKUs, balancing configurability with usability across the Seller Portal and warehouse tooling

Worked on the Convoy mobile app used by >10k daily users

Contributed to features leading to positive reviews in 86% of users.

Spearheaded usability studies to understand carrier behavior and preferences

Led design for instant auctions, one of the largest initiatives in the carrier marketplace that lead to a significant 70% increase in bids/hour

Developed a new payment workflow that allowed carriers to choose their payout speed

Partnered with data science and customer service to develop and implement a research mechanism for collecting quantitative data that was faster and more reliable than other data collection methods

Partnered with cross-functional teams to iterate quickly on experimentation designs

Conducted research on carrier preference for booking loads and developed a flow for booking reloads

Conducted research and developed a flow to reduce the amount of time carriers spent searching loads

Conducted research and developed designs for various other initiatives across Carrier Marketplace