Created style guide and interaction standards

Project managed and implemented design process for remote and local teams

Led discovery effort to identify opportunities for new business vertical

Pioneered new business intelligence tool - Journey Analytics

Patented novel UX to calculate metrics

Partnered with key stakeholders to set vision, create road map, and prioritize features

Conducted & synthesized quantitative and qualitative research

Created interaction prototypes with Axure Pro for user testing and team alignment

Led web accessibility and globalization for product teams

Leveraged behavioral economics to maximize business outcomes

Audited web content for quality assurance

Managed external vendors to ensure on-time deliverables

Led web accessibility compliance efforts