Lead product design for Capital One’s AI-powered servicing platform. Designing agent experiences that combine LLMs, traditional ML, and legacy systems while meeting stringent compliance requirements.

Led end-to-end design of digital experiences that streamline dispute resolution and empower customers to overcome financial hardship.

Modernized the way enterprise users interact with customer and financial data at Capital One.

HighNote is a real estate technology platform that enables agents and brokerages to create branded presentations with real-time analytics insights. Recognized by Inman Magazine as one of the Top 9 Real Estate Tech Products of 2020.

• Worked closely with HighNote founder to lead end-to-end product design, from research and strategy to implementation

• Designed and launched presentation showcase feature while collaborating with engineering and marketing teams to ensure successful implementation

Washington Realty Partners is a real estate investment management company based in San Francisco, specializing in value-add multifamily projects.