# Alan Pang

> Product Design @ Capital One

Location: Burlingame, California, United States
Profile: https://flows.cv/alanpang

Lead Product Designer driving end-to-end design initiatives and product strategy. Proven track record of improving customer experience metrics and win rates through user-centered approaches while reducing operational costs.

Previously held leadership positions in business development and management consulting, collaborating with diverse stakeholders from Fortune 100 leadership to early-stage startup founders.

## Work Experience
### Lead Product Designer - ServicingAI @ Capital One
Jan 2025 – Present
Lead product design for Capital One’s AI-powered servicing platform. Designing agent experiences that combine LLMs, traditional ML, and legacy systems while meeting stringent compliance requirements.

### Lead Product Designer - Card @ Capital One
Jan 2023 – Jan 2025 | San Francisco Bay Area
Led end-to-end design of digital experiences that streamline dispute resolution and empower customers to overcome financial hardship.

### Senior Product Designer - Data Experience Design @ Capital One
Jan 2021 – Jan 2023 | San Francisco Bay Area
Modernized the way enterprise users interact with customer and financial data at Capital One.

### Product Designer @ HighNote
Jan 2021 – Jan 2021 | San Francisco Bay Area
HighNote is a real estate technology platform that enables agents and brokerages to create branded presentations with real-time analytics insights. Recognized by Inman Magazine as one of the Top 9 Real Estate Tech Products of 2020.

 • Worked closely with HighNote founder to lead end-to-end product design, from research and strategy to implementation

• Designed and launched presentation showcase feature while collaborating with engineering and marketing teams to ensure successful implementation

### Managing Partner @ Washington Realty Partners
Jan 2020 – Jan 2021 | San Francisco Bay Area
Washington Realty Partners is a real estate investment management company based in San Francisco, specializing in value-add multifamily projects.

### Director, Enterprise Business Development @ WeWork
Jan 2019 – Jan 2020 | San Francisco Bay Area
WeWork is a commercial real estate company providing flexible workspaces for technology startups and enterprise companies.

• Developed and executed enterprise partnership strategies with industry leaders including Netflix, Cisco, Salesforce, and Square

• Designed strategic go-to-market presentations that effectively communicated WeWork's enterprise value proposition, successfully converting client stakeholders into project partners

### VP / Director, Real Estate Advisory Group @ Duff & Phelps
Jan 2010 – Jan 2019 | San Francisco Bay Area
Duff & Phelps is a management consulting company helping commercial real estate clients solve complex valuation challenges through data-driven solutions.

• Led and scaled a high-performing team of managers and analysts across real estate consulting practices

• Designed and developed digital analytics platforms and financial modeling solutions to drive organizational scalability and enhance client decision-making

• Conducted executive-level stakeholder interviews and market research to define project requirements and uncover market opportunities

• Consistently exceeded annual revenue targets and business development goals

• Served as head trainer for week-long enablement training program, leading comprehensive onboarding for technical team


## Education
### Product Design
Designlab

### B.S. in Managerial Economics
University of California, Davis


## Contact & Social
- LinkedIn: https://www.linkedin.com/in/alankpang
- Website: https://www.alanpang.design

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Source: https://flows.cv/alanpang
JSON Resume: https://flows.cv/alanpang/resume.json
Last updated: 2026-04-07