AI-powered whole human healthcare

Led the design of "Forward V2" to provide scalable, self-service healthcare with CarePod micro-clinics and a ground-up mobile app redesign. We launched within a year, then grew to 4 US markets. Key Efforts:

Leading Design Team

• Grew team from 4 → 10 plus contractor relationships

• Led all software and hardware products, growth marketing, clinical OS

Full Body Diagnostic Exam

• In-person self-service exam flow collecting ~90 biomarkers, including 3D scan

• Self-guided live health dashboard for understanding risks and taking action

CarePod V2

• Upgraded 3D body scan, improved interior, exterior, integrated lab processing

• Reduced cost by 70%, assembly time from 3mo to 4 hours

Health Apps

• Ground-up redesign of Forward mobile app

• Self-service treatment for conditions incl. behavior change + prescriptions

CarePod V1

• Self-service health micro-clinics, prototyped + launched to 4 US locations

• Integrated 20+ self-service diagnostic capabilities (incl. blood + heart exams)

Led the design of most customer-facing products for "Forward V1" — our 20+ purpose-built primary care clinics nationwide. Key efforts:

New features spanning exam room touchscreen, mobile and clinical OS

• Clinical Genetics, Care Timeline, Messaging (V2)

• Skin Cancer Scan including hand-held scanner hardware

Body Scanner V2 stand-on diagnostic device

• Cinematic 3D visualizations of health data, graceful error handling

• Added 3D body scan, body composition, EKG, temperature capabilities

Clinic design

• Branding and design details for 10+ clinics

Forward's mission was bold but simple: a world where *everyone* has access to the best medical care available. Forward has been recognised by Time's Best Inventions, Forbes, The New Yorker, Fast Company, WSJ and more.

I led and contributed to interaction design across IDEO globally (US, Canada, UK, Australia, Singapore, Japan). Key projects:

• Startup embedded in Australia, led design and launched in 14 weeks

• Car HMI prototype including steering wheel, dashboard, infotainment

• Mall revitalization via bookable pop-up retail, digitally-enabled activations, smart maps

• Family gaming experiences for leading console game design studio

• Something requiring a national security clearance and working in a faraday cage

• Online education, fintech, healthcare, and sustainability digital platforms

• And much more

I also hold the IDEO Donut Run relay record, a serious feat.