Austin, Texas, United States
• Owned the complete implementation of core microservices for the ZenBusiness Websites
platform, leveraging React/Node.js and Django frameworks to enhance scalability and
streamline product workflows with consequent 5% reduction in CAC payback and ~20%
YoY boost in customer retention through increased value of post-purchase add-ons.
• Crafted and deployed Avo/Rudderstack tracking across the platform’s entire website suite,
guaranteeing thorough data collection and analysis for informed decision-making.
• Designed and engineered a new automated onboarding process to empower customers
with new domain/email creation without assistance from support team, saving 200+
hours of manual input per week and reducing fulfillment time from 7.5 days to 1 hour.
• Directed a series of A/B testing campaigns via LaunchDarkly integration to introduce new
potential products such as a starter business kit, evaluating customer engagement and
driving an 8% increase in post-purchase revenue growth.