Customer-driven and bilingual, I build strong relationships with English- and Spanish-speaking clients, going beyond single interactions to ensure issues are fully resolved and the entire cycle is completed with a high-quality customer experience. I’m a proactive problem solver, comfortable managing a high volume of requests across multiple channels while keeping work accurate and moving forward, and I thrive in fast-paced environments by connecting technology and business needs and supporting cross-functional teams.

Designed wireframes and UI for the iPad and web platform in Figma, collaborating with teams to

balance usability and feasibility. Conducted user research, iterated on designs, and contributed to the design system for consistency and improvements.

Redesigned and developed the website in Framer. Improved usability, architecture, and user flow while aligning visuals with the updated brand. Optimized the experience to boost engagement and capture valuable company data.

• Designed and developed intuitive, user-centered platforms for diverse clients, focusing on seamless navigation, accessibility, and visually appealing interfaces that enhance user engagement and satisfaction.

• Collaborated closely with clients to understand their needs, iterating on design concepts to ensure the final platform aligns with their vision while meeting industry best practices for user experience and functionality.

Collaborated with a team to refine and enhance existing designs, leveraging user feedback and research insights to create modern and intuitive UI designs that significantly improved user satisfaction and engagement.