# Alekhya Yallapragada

> Product Designer @ Docusign

Location: San Francisco, California, United States
Profile: https://flows.cv/alekhya

Product Designer with 4 years of experience in SaaS applications improving customer support experiences.Highlights: - Worked on creating user experiences for customer cases within CX Cloud (CXC) leading to enhanced responses as a part of CX Cloud Support Team- Enhanced customer support requests for an initiative to merge a separate case management product onto CXC- Converted a manual guided experience to an automated system, improving case resolution time by 80% requiring less Cisco involvement- Designed post-case details along with case deflection (preventing unnecessary cases from being opened) to move product features over to CXC- Improved case deflection strategies for 15+ licensing issues by providing self-solve options for users

## Work Experience
### Product Designer III @ Docusign
Jan 2026 – Present

### Product Designer II @ Docusign
Jan 2024 – Jan 2026

### Product Designer @ Cisco
Jan 2023 – Jan 2024
Product Designer working on customer support experiences for CX Cloud.

### User Experience Designer @ Cisco
Jan 2022 – Jan 2023

### UI/UX Designer @ Cisco
Jan 2021 – Jan 2021

### IT Student Computer Technician @ UC Davis Continuing and Professional Education
Jan 2019 – Jan 2021 | Davis, California

### Product Designer @ AggieWorks
Jan 2021 – Jan 2021

### Outreach Coordinator @ Design Interactive
Jan 2020 – Jan 2021

### UI/UX Design Intern @ quantum ventura inc
Jan 2020 – Jan 2020

### Graphic Design Intern @ CALIFORNIA CENTER FOR COOPERATION DEVELOPMENT
Jan 2019 – Jan 2019 | Davis, California

### Project Intern @ Fremont Government + Aria Group Architects
Jan 2016 – Jan 2017 | Fremont, CA
Social Issue Research Project on Bicycle and Pedestrian Safety: 

•	Worked with the City of Fremont in collaboration with Aria Group Architects to help redesign neighborhoods around schools as well as city landscape to allow for safer commute options for Bicyclists as well as Pedestrians 

•	My personal social issue research project involved in me learning a great deal from my consultant from the City of Fremont, of which we worked on installing delineators on roads to create a safer buffer for bicyclists to feel safe commuting, redesigned city neighborhoods, as well as public parks and recreational facilities.


## Education
### Bachelor's degree in UI/UX Design
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/alekhya-yallapragada
- Website: https://www.alekhyay.com

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Source: https://flows.cv/alekhya
JSON Resume: https://flows.cv/alekhya/resume.json
Last updated: 2026-02-23