Software QA Engineer | Manual & Automation Testing
Former Head of Technical Services (4+ years managing nationwide operations), now applying expertise in logic, attention to detail, and risk foresight to QA.
Identified and documented 200+ defects, including 25–30 high/critical issues, through manual, API, and exploratory testing, helping reduce the number of production issues over multiple releases.
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Created and maintained 400+ test cases in Xray/Jira, covering the majority of core user stories and improving clarity of requirements during development and testing phases.
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Performed REST API testing using Postman and basic JavaScript assertions across 15+ endpoints, identifying numerous data and logic inconsistencies prior to release.
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Contributed to test automation by developing and maintaining 60–70 Cucumber + Selenium scenarios, primarily for smoke and critical regression flows.
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Executed back-end data validation using MySQL queries during releases and post-deployment checks, supporting data consistency after updates and migrations.
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Participated in bug triage, backlog refinement, and sprint planning, helping prioritize defects and improve turnaround time for high-priority issues.
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Investigated and reproduced 80+ frontend and API issues using Chrome DevTools, logs, and request inspection, frequently providing developers with clear reproduction steps and root-cause hints.
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Assisted in stabilizing automated tests in Jenkins by analyzing flaky failures and improving test reliability, reducing noise in CI pipelines.
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Actively contributed ideas during retrospectives, with several suggestions adopted to streamline testing workflows and team collaboration.
Directed nationwide service operations for Melsytech and Quanta System laser medical devices, leading a team of 4 field technicians and optimizing logistics across Russia, resulting in a 30% reduction in average response time to service calls.
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Optimized spare parts inventory control and replenishment processes for a nationwide network, increasing inventory turnover from approximately 4x to 7x annually while reducing stockouts by 35% and lowering excess inventory costs by 20%.
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Implemented structured technician training and issue resolution protocols, elevating first-time fix rate (FTFR) to over 85% and decreasing repeat service visits by 28%.
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Maintained exceptional customer satisfaction in healthcare facilities, consistently achieving an average CSAT score of 92% through rapid problem resolution and proactive post-service follow-up.
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Analyzed nationwide customer feedback and drove targeted process improvements, boosting overall service quality ratings by 18% and cutting escalated complaints by 40%.
Education
State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN)
