# Aleksei Bubnov

> SOFTWARE QA ENGINEER

Location: Brooklyn, New York, United States
Profile: https://flows.cv/alekseibubnov

Software QA Engineer | Manual & Automation Testing

Former Head of Technical Services (4+ years managing nationwide operations), now applying expertise in logic, attention to detail, and risk foresight to QA. I proactively prevent issues, anticipate edge cases, and ensure software reliability, delivering measurable impact on product quality and release stability.

Achievements at SoftProQuest (remote):

- Detected and documented 200+ defects (25–30 high/critical), reducing production incidents and improving release confidence.

- Built and maintained 400+ Xray/Jira test cases, ensuring comprehensive coverage of user stories and requirements.

- Developed 60–70 automated Cucumber + Selenium scenarios, accelerating critical regression testing.

- Performed MySQL backend validations during releases and migrations, preventing data inconsistencies.

- Streamlined bug triage, retrospectives, and Jenkins CI, minimizing flaky tests and pipeline failures.

Technical Toolkit:
Selenium WebDriver, Cucumber, JavaScript | Postman, REST APIs, Swagger | Jira, Confluence, Xray | MySQL, Oracle | Android, iOS, macOS

Approach & Philosophy:
I thrive in Agile teams where quality is proactive, not reactive, thinking several steps ahead to deliver reliable, low-risk software.

Looking for:
QA / Software Testing opportunities in the US (NYC-area or remote) to apply proactive quality and automation expertise.

## Work Experience
### Software QA Engineer @ SoftProQuest
Jan 2024 – Present | Santa Clara, California, United States
- Identified and documented 200+ defects, including 25–30 high/critical issues, through manual, API, and exploratory testing, helping reduce the number of production issues over multiple releases.
- Created and maintained 400+ test cases in Xray/Jira, covering the majority of core user stories and improving clarity of requirements during development and testing phases.
- Performed REST API testing using Postman and basic JavaScript assertions across 15+ endpoints, identifying numerous data and logic inconsistencies prior to release.
- Contributed to test automation by developing and maintaining 60–70 Cucumber + Selenium scenarios, primarily for smoke and critical regression flows.
- Executed back-end data validation using MySQL queries during releases and post-deployment checks, supporting data consistency after updates and migrations.
- Participated in bug triage, backlog refinement, and sprint planning, helping prioritize defects and improve turnaround time for high-priority issues.
- Investigated and reproduced 80+ frontend and API issues using Chrome DevTools, logs, and request inspection, frequently providing developers with clear reproduction steps and root-cause hints.
- Assisted in stabilizing automated tests in Jenkins by analyzing flaky failures and improving test reliability, reducing noise in CI pipelines.
- Actively contributed ideas during retrospectives, with several suggestions adopted to streamline testing workflows and team collaboration.

### Head of Technical Services @ SovRusTech LLC
Jan 2017 – Jan 2022 | Nizhniy Novgorod, Russia
- Directed nationwide service operations for Melsytech and Quanta System laser medical devices, leading a team of 4 field technicians and optimizing logistics across Russia, resulting in a 30% reduction in average response time to service calls.
- Optimized spare parts inventory control and replenishment processes for a nationwide network, increasing inventory turnover from approximately 4x to 7x annually while reducing stockouts by 35% and lowering excess inventory costs by 20%.
- Implemented structured technician training and issue resolution protocols, elevating first-time fix rate (FTFR) to over 85% and decreasing repeat service visits by 28%.
- Maintained exceptional customer satisfaction in healthcare facilities, consistently achieving an average CSAT score of 92% through rapid problem resolution and proactive post-service follow-up.
- Analyzed nationwide customer feedback and drove targeted process improvements, boosting overall service quality ratings by 18% and cutting escalated complaints by 40%.


## Education
### Coursework toward Bachelor’s Degree in Finance
State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN)


## Contact & Social
- LinkedIn: https://linkedin.com/in/alekseibubnov17

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Source: https://flows.cv/alekseibubnov
JSON Resume: https://flows.cv/alekseibubnov/resume.json
Last updated: 2026-04-01