# Alessia M.

> Client Advisor | HNW Personal Lines Risk & Coverage Analysis | Marsh McLennan

Location: Walnut Creek, California, United States
Profile: https://flows.cv/alessiam

Client Advisor specializing in personal lines risk and coverage analysis within the insurance brokerage environment. At Marsh McLennan Agency, I evaluate complex risk exposures, structure coverage solutions, and collaborate with carrier underwriting teams to support sound risk selection and long-term portfolio performance. My work focuses on translating complex insurance scenarios into clear, actionable risk management decisions.

## Work Experience
### Client Care Representative (Client Advisor) @ Marsh McLennan Agency
Jan 2025 – Present
Advise high-net-worth clients on complex personal risk and insurance structures, with a focus on identifying coverage gaps, evolving exposures, and compliance considerations across high-value portfolios. Lead renewal and remarketing cycles by coordinating closely with carrier underwriting and internal operations teams to evaluate coverage terms, pricing, and carrier placement. Serve as the primary manager of portfolio execution, ensuring accurate documentation, efficient issue resolution, and alignment across cross-functional stakeholders. Apply a structured and analytical approach to risk assessment and coverage strategy that supports informed underwriting decisions and long-term portfolio stability.

### Account Manager @ Allstate
Jan 2018 – Jan 2025
Managed a high-volume portfolio of 100+ personal insurance accounts within a regulated environment, overseeing renewals, policy changes, and coverage reviews across diverse client risk profiles. Identified coverage gaps, documentation issues, and billing discrepancies while coordinating solutions that improved policy accuracy and risk alignment. Implemented workflow improvements that streamlined servicing processes and increased operational efficiency by 20%. Maintained consistent portfolio oversight, supporting policy retention and ensuring insurance structures remained aligned with evolving client exposures and Allstate's guidelines.

### Account Manager @ Aon
Jan 2023 – Jan 2024
Supported multiple concurrent client initiatives within a large, matrixed organization, coordinating workflows across internal teams to ensure timely execution, documentation accuracy, and alignment with coverage and compliance requirements. Monitored project timelines, tracked deliverables, and surfaced potential risk exposures or coverage gaps early to support informed decision making across accounts. Improved documentation accuracy and accessibility by standardizing internal processes, resulting in a 40% increase in team efficiency and stronger operational consistency across portfolios.

### UX Designer @ LitterPic Inc.
Jan 2023 – Jan 2023 | United States
I collaborated directly with the founder to ensure a cohesive and intuitive product experience across both the website and mobile app. I led improvements to user flows, redesigned key pages—including the events and navigation structure—and introduced visual enhancements that made the platform easier and more enjoyable to use.


## Education
### Bachelor of Arts - BA in Economics
Temple University

### Certificate in User Experience Design
Google Creative Campus

### Associate of Arts (A.A.) in Economics
Santa Fe College


## Contact & Social
- LinkedIn: https://linkedin.com/in/alessia-m-592298111
- Portfolio: https://www.alessiathedesigner.com/

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Source: https://flows.cv/alessiam
JSON Resume: https://flows.cv/alessiam/resume.json
Last updated: 2026-04-13