# Alexander Tolani > Account Manager - Ramp Location: New York, New York, United States Profile: https://flows.cv/alexandertolani A driven and results-oriented professional with a diverse background in market development, project management, and account management. I have demonstrated success in driving revenue growth, fostering strong client relationships, and leading high-performing teams across multiple industries. My exceptional analytical and problem-solving abilities, combined with a passion for innovation, have contributed to impactful accomplishments in sales strategy, business development, and customer success. As a dedicated leader, I am committed to creating inclusive environments, as evidenced by my involvement in diversity and inclusion initiatives. With a solid foundation in accounting and finance, I bring a unique perspective to any organization, elevating its potential for growth and success. ## Work Experience ### Commercial Account Manager @ Ramp Jan 2024 – Present | New York, NY building the future of finance ### Founder @ Lighthouse Coffee and Wine Jan 2018 – Present | Waco, Texas, United States Founder of Lighthouse Coffee and Wine, a craft cocktail and cafe experience located in the historic downtown of Waco, Texas. Specializing in a catered experience highlighting terroir in both coffee and wine, with unique cocktails, and a unique multiple course weekly dining experience. ### Customer Success Manager @ Gusto Jan 2023 – Jan 2025 | Denver, Colorado, United States 2x Presidents Club Managed +$4m ARR across a book of 470 accounts. Led department-wide attainment at 196% with an effective churn rate under 1%. Reviewed, analyzed, and implemented outreach procedures and solutions leading to a 40% effective increase in booked meetings, call attendance and upsells and metric attainment quarter over quarter. Oversaw training and implementation of sales driven techniques to increase NDR and ARR +30% in 18 months followed by asset build out and training for customer facing resources. Project managed Asana based projects to explore outreach initiatives and increase market presence. Worked cross functionally to build out in house customer marketing spend and budgets to increase retention and consumer sentiment. Worked extensively to segment the "Premium Tier" into specific verticals to further focus on upsell opportunities based on market. Worked directly with Legal and Compliance to build out conditional filtering for Cannabis specific organizations to ensure seamless onboarding and ensuring organizational financial compliance. ### Account Executive @ Odeko Jan 2022 – Jan 2023 Gain the commitment of independent coffee shop owners to proceed to Odeko onboarding for local supply delivery and Odeko’s mobile ordering platform. Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market Responsible for achieving monthly and quarterly goals of new shop growth Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko success team. Develop new and creative outbound strategies to create and nurture new market opportunities for growth and partnership. Work closely with the onboarding and account management teams to ensure new customers have a smooth onboarding process and become long-term partners with Odeko Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers Assist in the formation and leadership of your city’s Odeko Cafe Council that brings together shop owners, baristas and roasters for information sharing and community building. Play a vital role in all of these same sales and success efforts in the next Odeko cities - both virtually on the phone and occasionally traveling to another city to partner with the local MDM. ### Onsite Implementation Specialist @ Odeko Jan 2022 – Jan 2022 As the Onsite Implementation Specialist you are an asset to the customer onboarding process. The Specialist will be charged with ensuring a holistic approach to the onboarding process, including onsite customer visits to help streamline the onboarding process. Most importantly, this role is essential in setting the tone and establishing a positive relationship with our clients. ### Account Manager @ TECOBI Jan 2021 – Jan 2022 | Denver, Colorado, United States ### General Manager @ Run For The Roses-RFTR Bar Jan 2020 – Jan 2022 | Denver, Colorado, United States Led a high end craft cocktail bar through reopening from the Covid 19 pandemic. Facilitated hiring, training, and creation of administrative procedures and outlines. Managed payroll, taxes, costing, bookkeeping, and other financial reporting and consolidated information into a clear and concise SLA to present to owners and investors. Oversaw service during operational hours. Led business to its highest grossing year with an overall increase of 90% in sales, 40% increase in volume, and a 30% increase in PPA. Introduced and outlined programs to partner with local on regional brands to put on events, membership programs, and other revenue increasing streams. ### Barista @ Amethyst Coffee Company LLC Jan 2019 – Jan 2020 | Denver, Colorado, United States Barista at a craft cafe specializing in premium coffee ethically sourced and roasted in house from around the world. Assisted in packaging and production systems for wholesale accounts. Served high volume locations and assisted in build outs of new spaces to increase workflow efficiency and cut waste. ### General Manager @ Barnett's Public House Jan 2018 – Jan 2019 | Waco, Texas Area Oversaw a staff of 20 individuals. Created unique and tailored menus for over 50 events per year. Curated, educated, inventoried, and regularly sold a collection of spirits with an overall sku count of 2000 products. 1000+ being whiskeys. Created a private barrel program with local distilleries to provide an exclusive experience for guests. Headed a full range of dining experiences ranging from casual lunches to higher end tasting menus. Hosted public educational classes to guests on multiple topics from home bartending to distilling to service basics. ### Bartender @ Barnett's Public House Jan 2017 – Jan 2018 | Waco, Texas Area ### Bartender @ True Love Bar Jan 2017 – Jan 2018 | Waco, Texas Area ### Head Barista @ COMMON GROUNDS Jan 2017 – Jan 2017 | Waco, Texas Area Head barista in charge of quality control, education, ordering, and machine maintenance at the highest grossing cafe and venue in central Texas. Consistently awarded best cafe and best venue by local outlets. ### Barista @ COMMON GROUNDS Jan 2015 – Jan 2017 | Waco, Texas Area ## Education ### Bachelor of Science - BS in Accounting and Computer Science University of Colorado Denver ### Bachelor of Science - BS in Accounting and Finance Baylor University ### Bachelor of Science - BS in Accounting University of Colorado Denver ## Contact & Social - LinkedIn: https://linkedin.com/in/alex-tolani --- Source: https://flows.cv/alexandertolani JSON Resume: https://flows.cv/alexandertolani/resume.json Last updated: 2026-04-07