As an IT intern, I am presently involved in a variety of activities that contribute to the success of our projects and the efficiency of our procedures. I play a role in assuring optimal software functionality, with a primary focus on quality assurance testing and strategic program increment planning.

Key Responsibilities:

1. Quality Assurance and Testing

• Develop and execute comprehensive quality assurance test scripts, meticulously assessing software functionality and performance.

• Conduct thorough manual testing of both functional features and user interface elements to identify and rectify any potential issues.

• Collaborate with development teams to ensure prompt resolution of identified bugs or anomalies, contributing to a seamless end-user experience.

2. Program Increment Planning

• Assist in logistics for IT planning program increments across multiple offices.

During my rotational internship, I had the opportunity to gain hands-on experience in various departments, honing my skills and understanding across underwriting, user interface and user experience, and agile project management departments and teams.

Key Responsibilities and Learning Experiences:

1. Underwriting Department:

• Immersed myself in the underwriting process for workers' compensation insurance policies.

• Collaborated with seasoned professionals to analyze risk factors and evaluate policy applications.

• Assisted in assessing and mitigating potential risks, contributing to the creation of well-informed underwriting decisions.

2. UI/UX Team - IT Department:

• Gained insights into evaluating user behavior and enhancing user experience.

• Participated in end-user testing, observing firsthand how user feedback informs UI/UX design improvements.

• Contributed ideas to optimize user interfaces, aligning design choices with user preferences and needs.

3. Product Owners and Scrum Teams - IT Department:

• Acquired proficiency in utilizing Azure DevOps for efficient creation of user stories and story points.

• Worked closely with product owners to translate requirements into actionable tasks, fostering clear communication and project alignment.

• Embraced Agile management styles, actively participating in sprint planning, stand-up meetings, and retrospectives.

As a Foundations of Insurance Student Ambassador, I actively contribute to MedPro Group's information sessions at UC Santa Cruz, ensuring their effectiveness and sharing invaluable insights. Collaborating closely with fellow ambassadors from institutions such as Langston University and Kentucky State, I cultivate a collaborative environment focused on enhancing the experience of student participants in the program. As an ambassador, I draw upon my insurance share skills gained from my internship and my previous participation in the program to guide students.

My role involves actively seeking customer feedback to drive service improvements and enhance overall satisfaction, exemplifying our commitment to exceptional client relationships. I actively contribute to our website's optimization by promptly identifying and reporting bugs, fueling continuous enhancements to our user support capabilities.